Front Desk Agent PM Shift 3pm-11pm

TITLE: Front Desk Agent

DEPARTMENT: Front Office

SUPERVISOR: Front Desk Supervisor/ACOE/COE

• Greeting guests as they arrive at the hotel and assisting with check-in procedures.
• Answering phone calls and providing information to guests or directing them to the appropriate department.
• Handling guest inquiries, requests, and complaints in a professional and courteous manner.
• Processing payments for hotel rooms, restaurant bills, and other services.
• Up-selling hotel amenities, rooms, and packages to enhance the guest experience.
• Keeping track of room availability, reservations, and guest requests.
• Assisting with luggage storage, transportation arrangements, and concierge services.
• Providing guests with information about the local area, attractions, and dining options.
• Assisting with check-out procedures and ensuring guest satisfaction before their departure.
• Maintaining a clean and organized front desk area and lobby to create a welcoming atmosphere for guests.
• Will receive Marriott benefits.

Job Types: Full-time, Part-time

Ability to Commute

• Des Moines, IA (Required)

Ability to Relocate:

• Des Moines, IA: Relocate before starting work (Required)

Work Location: In person