Inside Sales Rep - Building Supply

Job Title

Interacts with customers and records information into computer for inventory control and orders for customers by performing the following duties.

Essential Duties and Responsibilities

Talks with customers and sales personnel and receives orders for product and delivery. Inputs orders into system and determines correct prices for product. Solicits sale of new or additional services.

Adjusts complaints concerning billing or service rendered, referring complaints of service failures to designated person for investigation.

Puts out price sheets to customers and sales personnel on weekly basis. Check inventory to assure orders can be filled and alerts proper personnel of needs.

Supervisory Responsibilities

This job has no supervisory responsibilities.

Competencies

To perform the job successfully, an individual should demonstrate the following competencies:

• Job Knowledge - Competent in required job skills and knowledge; exhibits ability to learn and apply new skills; keeps abreast of current developments; requires minimal supervision; uses resources effectively.
• Use of Technology - Demonstrates required skills; adapts to new technologies; troubleshoots technological problems; uses technology to increase productivity; keeps technical skills up to date.
• Problem Solving - Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions; works well in group problem solving situations; uses reason even when dealing with emotional topics.
• Customer Service - Manages difficult or emotional customer situations; responds promptly to customer needs; solicits customer feedback to improve service; responds to requests for service and assistance; meets commitments.
• Managing Customer Focus - Establishes customer service standards; monitors customer satisfaction.
• Sales Skills - Achieve