Essential Job Functions

Position: Training Coordinator

Department: Human Resources/Training Department

Date Updated: 01/29/2021

Primary Responsibilities: (guest interaction, ordering responsibilities, clean up duties, clerical responsibilities, etc.)

· Provide visible, high-energy service. Demonstrate a positive attitude, excellent guest service skills and be a team player within the HR department and the company as a whole.

· Develop, coordinate and deliver resort-wide service training to include, web-based, printed manuals, group sessions, training videos and more…

· Design, plan and present team member orientations.

· Produce and maintain a training calendar.

· Partner with VP of Human Resources to research and coordinate training topics/programs with all managers.

· Reviews existing training materials produced by third parties to determine appropriateness and relevance

· Modifies or creates course materials and training manuals to meet specific training needs

· Presents in-person and online training sessions for new hires and existing team members

· Schedules training sessions, organizes information technology and other equipment, and manages course enrollment

· Monitors training programs and manuals to ensure that they are effective and up-to-date and makes updates as necessary

· Works with managers to address learning issues, instruction problems, or new educational needs regarding specific employees or departments

· Manages costs for all programs, productions, and publications with the training manager

· Specializes in the hospitality industry and keeps current on the activities and needs of the hospitality industry

· Maintains understanding of new educational and training techniques and methods

· Assist supervisors and managers in designing training programs specific to their department, delivery of material and measurement of effectiveness. This includes training manuals and other relevant materials. Audit departmental trainings.

· Identify and assess current and future training needs through Net Promoter Scores, guest surveys and consultation with managers and directors

· Create and maintain training books and audio-visual training aids

· Maintain and track all company trainings.

· Know and comply with all company policies and procedures regarding safety, security, and emergencies

Secondary Responsibilities:

· Assist with employee communication and other HR functions

· Assist with new employee onboarding during peak season

· Learn policy, procedure and Greenbrier history in order to handle questions and inquiries

· Other duties as assigned

Normal Working Hours: (Shift, days)

· Varied schedule

· Evenings, weekends, holidays are likely to be required periodically based on business demands

In order to be successful in this position, the ideal candidate must meet the following criteria

in addition to the Ten Essential Attributes for All Employees.

Past Work Experience Requirements: (Type of work, number of years required, equivalent experience, etc.)

· 2 years leadership experience in a customer service related role preferred

· 2 years experience as an educator or teacher required

Educational Requirements: (Degree/Certification, highest required/preferred, field of study)

· Bachelor’s degree in relevant field preferred or equivalent experience

Communication Skills Requirements: (Verbal: phone, in-person, group; Written: memos, documents)

· Proven ability to create and generate enthusiasm for training/development subjects

· Consistently model behaviors from training subject matter

· Consistently portray positive outlook in difficult situations

· Ability to effectively communicate with managers and employees

· Ability to compose and deliver presentations

· Ability to compose documents and lesson plans

· Excellent oral and written skills

· Facilitate and interact with groups

Technical Requirements:

· Time and project management

· Ability to use presentation equipment and power point