Programs Administrator

Job Information

This position is the first point of contact for clients coming into the Centre. The Programs Administrator provides first level support to clients; conducts need assessments; screens program applications; provides general information and assists clients to explore and take advantage of ECE programs and services. The incumbent provides direct support to program areas when required and provides support for administrative and finance functions in the region.

The Program Administrator is required to work within regular deadlines and adjust competing priorities in the provision of services and supports to ensure that timely and efficient assistance is offered to individuals, families, and communities in the region.

KNOWLEDGE, SKILLS AND ABILITIES

• Ability to gain and apply knowledge of Income Security Programs including those administered by ECE, other GNWT Departments, other Governments, and agencies.
• Knowledge of and/or the ability to acquire knowledge of Departmental programs and services, as well as other funding sources such as Employment Insurance (EI), various Pension Plans, Income Tax, and the Canada Child Benefit.
• Knowledge of and/or the ability to acquire knowledge of the different community based agencies and resources available to appropriately refer clients.
• Ability to acquire and utilize knowledge of financial systems and accounting practices, and file management systems.
• Computer skills, including familiarity with Windows-based programs, word processing, spreadsheets, communications software and basic trouble-shooting.
• Decision-making, problem solving, planning, time management, calculating, record keeping and report writing skills.
• Ability to exercise self-control in challenging situations.
• Information seeking, teamwork and cooperation, relationship building, and adaptability skills.

Typically, the above qualifications would be attained by:

A Certificate in Social Sciences or Business Administration, one (1) year of experience in a customer service or administrative environment.

Equivalent combinations of education and experience will be considered.

ADDITIONAL REQUIREMENTS

A valid Class 5 Driver¿s License is a mandatory requirement.

The incumbent must be able to successfully complete the Income Security Statutory Training and CMAS Training within an established timeframe (1-3 months).

GNWT Inquiries

Inquiries Only:

Sahtu HR Client Service Centre

Department of Finance

Government of the Northwest Territories

2 MCKENZIE DRIVE

BOX 360

NORMAN WELLS NT X0E 0V0

Tel View phone number on gov.nt.ca

Fax View phone number on gov.nt.ca

View email address on gov.nt.ca

Note: If you do not receive electronic notification confirming receipt of your application, please follow up via telephone.