IT Production Support Engineer

PAY: $65-71/hour W2. Our company offers our consultants a suite of benefits after a qualification period including health, vision, dental, life and disability insurance.

Hybrid role, onsite work in Santa Clara required 3 times/week. The group does have an oncall rotation that this role will participate in.

W2 Candidates only

Manager Updates

• Should have 6+ years in a production support capacity, with strong Java, Microservices, and Mysql troubleshooting skillsskills.
• Will be troubleshooting escalated development issues.

Responsibilities

• Deep understanding of the product/application functionality, architecture, and technical components to diagnose complex issues.
• Ability to troubleshoot intricate technical problems across various systems and platforms.
• Proficient in utilizing debugging tools and techniques to identify root causes.

Requirements

• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• Must have 8+ years of experience in L2 function supporting Order to Cash business function.
• Strong Tools & Scripting knowledge (e.g., Service Now, MySQL, Postman, GSuite etc.,) for troubleshooting & reporting purposes.
• Excellent problem-solving and analytical skills
• Exceptional communication and interpersonal skills to effectively interact with customers and technical teams
• Ability to work under pressure and manage multiple priorities effectively
• Experience in leading and mentoring technical support teams
• Proficiency in ticketing systems and knowledge base tools
• Maintain agreed SLA’s, MTTA and MTTR.
• Required to work in the shift model to provide global and on-call support.

Who We Are:

The Fountain Group is a nationwide staffing firm with over 80 Fortune 100-500 clients. Since 2001, TFG has maintained a consistent standard of excellence, and our work is broadly recognized every year through numerous industry performance awards. Our success is a team effort.

Browse our website for additional information on our company: The Fountain Group

3407 W Martin Luther King Jr. Dr. Tampa, FL 33607

“We work in Life Sciences, Clinical, Engineering, IT, and more. Above all, we specialize in people.”

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