Fairmont Jasper Park Lodge Housekeeping Operations Manager Canadian Rockies

Fairmont Jasper Park Lodge - Housekeeping Operations Manager (Canadian Rockies)

Location: 1 Old Lodge Rd, Jasper, AB T0E 1E0

Salary: $55,000-$60,000 per year

Job Type: Full-time

Benefits

• Vision care
• Dental care
• Medical, Vision & Dental benefits (extended benefits include Mental Health, Orthodontics for full time permanent status employees)
• Defined Contribution Pension Plan with employer matching up to 5% of annual earnings for full time permanent status employees
• Employee travel program with discounts on room rates and food & beverage at Fairmont & Accor properties worldwide
• Access to the Mountain Explorer Travel Program (exclusive room rates for colleagues, 50% off food & beverage at Fairmont Resorts in Lake Louise, Banff & Whistler)
• Discounts at resort facilities (Food & Beverage Outlets, Fitness Centre, Spa, Golf Courses)
• Subsidized on site staff accommodation (full time status employees)
• One complimentary meal per shift in staff cafeteria (additional meals for $4 each)

Job Description

We invite you to join the world of luxury hospitality as our Housekeeping Operations Manager. The role is responsible for overseeing all housekeeping operations within Fairmont Jasper Park Lodge and ensuring a seamless guest experience.

Responsibilities

• Consistently offer professional, engaging, and friendly service.
• Follow departmental policies, procedures, and service standards.
• Oversee daily operations of the Housekeeping and Laundry departments.
• Maintain the highest standards of cleanliness in accordance with hotel standards, policies, and procedures.
• Ensure adherence to Fairmont brand standards.
• Assist in effectively managing employee relations within the department.
• Handle guest complaints and follow through on required actions.
• Perform general office administration tasks including payroll, scheduling, ordering supplies, and inventory control.
• Assist in organization and active participation in monthly department communication meetings.
• Ensure all employees are trained to work safely.
• Conduct progressive evaluation of staff performance in collaboration with supervisors.
• Develop and implement initiatives in support of brand constituents.
• Monitor health and safety regulations and W.H.I.M.S. training.
• Adhere to vehicle handling and safety policies while driving hotel and guest vehicles.
• Follow all safety and sanitation policies.
• Embrace the Fairmont brand promise and luxury in all interactions.

Qualifications

• Previous supervisory experience (required).
• 3 years of housekeeping experience, preferably in a 4+ star property.
• Strong organizational and communication skills.
• Strong interpersonal and problem solving abilities.
• Highly responsible & reliable.
• Ability to work well under pressure in a fast paced environment.
• Ability to work cohesively as part of a team with minimal supervision.
• Focus on guest needs, remaining calm and courteous at all times.
• Valid Alberta driver's license (required).
• Computer literacy in Property Management, Excel, Word.
• Post secondary degree or diploma in hotel management (asset).
• Laundry experience (asset).

Application Process

After applying, you will receive an email from our partner AssessFirst prompting you to create a profile and complete a questionnaire. This mandatory step ensures we can assess your compatibility with this role and our culture of luxury excellence.

To apply, visit and follow instructions. For accommodations during the application process, contact .

We encourage you to let us know if you require any accommodations through the application or recruitment process, and we will work with you to meet your needs.