Head of Operations - Wellness Education Platform

About The Embody Lab The Embody Lab is one of the largest online continuing education institutions in the somatic, trauma-informed, and body-based fields. We bring together leading faculty to deliver rigorous, accessible learning for the practitioners who carry it forward. Our learners include therapists, psychologists, social workers, bodyworkers, somatic coaches, yoga teachers, and allied practitioners around the world.

About the Role

We are hiring a Head of Operations to lead the operating company alongside the founder as we scale from a founder-led organization into a mature, multi-program learning business.

This is a builder's role. You will inherit a talented, mission-driven team, an active search supporting you, and the budget and authority to build the structure beneath you.

You will own the full operating surface of the company — programming delivery, continuing education, production, faculty operations, finance, people operations, live events, and tech. Short form education, our central growth lever, sits directly under you, supported by a CE Program Manager.

You will be a peer to the Head of Marketing & Growth. You will report directly to the founder.

A Note on Scale

We are intentionally a small organization — roughly 20 people, predominantly engaged as contractors. We run a wide programming portfolio with a lean operating team, and that is by design. We are hiring a Head of Operations at a stage where many companies our size would still be founder-led, because the operating complexity, the CE accreditation work, the breadth of programming, and the need to free up the founder warrant a senior operations leader.

You should be excited by, not surprised by, running a high-leverage, contractor-heavy operation rather than a large corporate org. The right candidate finds this scope energizing: real authority, clear visibility into impact, and the chance to build a finance, people, and operations stack from a deliberate small base rather than inheriting institutional bloat.

About the Engagement

This is a full-time engagement structured as an annual independent contractor relationship, not an employment role. The engagement runs on a 12-month term, renewable by mutual agreement, with a 60–90 day notice period on both sides after the initial term.

We are open to engaging you directly as an independent contractor or through your personal services corporation. Compensation is paid as a monthly retainer, in CAD, against an agreed scope of work. The contractor is responsible for their own income tax (CRA), CPP, and any benefits. We provide standard expense reimbursement and the working tools you need (cloud accounts, software, etc.); you provide your own hardware.

This is not a full-time position - not fractional engagement.

Compensation is a monthly retainer in the directional range of

CAD $15,000–$18,000 per month

depending on experience and CE expertise. Specific terms discussed with finalists.

Who Reports To You

• Program Operations Manager
• Fractional Finance Lead

— owning faculty payments, contracts, vendor relationships, affiliate reporting.

• Continuing Education Program Manager

(new role, search to be opened) — partnering with faculty on curriculum design, learning objectives, and content quality, and owning CE accreditation execution end-to-end.

• Operations Team:

Zoom assistants, video editors, etc.

What You'll Own

Operating strategy & execution

• Translate company strategy into an operating plan, a roadmap, and a quarterly delivery rhythm.
• Own company-wide operating KPIs: on-time launch rate, program completion, CE issuance, NPS, gross margin by program, and team throughput.
• Run the weekly and quarterly operating reviews with the founder and leadership team.

Continuing Education — directly owned

• Set and hold the strategy for scaling our CE library as a growth engine.
• Own accreditation posture across the relevant bodies, including renewals, policy changes, and risk management.
• Provide the editorial and instructional bar for CE-eligible content: learning objectives, disclosures, curriculum structure, and faculty feedback.
• Manage the CE Program Manager, who partners with faculty on curriculum and instructional design, executes SCA applications, and owns attendance tracking, certificate issuance, and CE reporting.
• Build the SOPs, templates, and tooling that let CE run on rails inside the first 90 days.

Finance

• Own the programming P&L — production budgets, faculty economics, and margin targets across the portfolio. Approve invoi