Rooms Division Manager

The Drake has been a part of the community and our guests’ lives since 2004. Celebrating its 22nd anniversary this year, The Drake is a growing Canadian hospitality brand focused on lifestyle hotels, food + drink and special events. To this day, we’re the destination for the curious.

At The

Drake, we celebrate emerging music and art, serve food and drinks that reimagine the classics, and inspire our team and guests to embrace fresh perspectives. We’re more than a place to sleep, eat + drink; we believe culture and community matter and are committed to an exceptional hospitality experience delivered in our signature style; one that is genuine, personal, memorable and embraces the energy of discovery. We value honesty and spontaneity because that's the stuff of real connection and believe that hospitality is an act of care.

The Drake

Hotel (Toronto), Drake Devonshire Inn (Wellington, Prince Edward County), and Drake Motor Inn (Wellington, Prince Edward County) are each reflective of their respective neighbourhoods as inclusive hubs for unique and diverse experiences through art, culture and hospitality with great seasonal menus, a robust cocktail list, carefully curated curiosities, and genuine hospitality excellence for all.

Working with The Drake means that you will have the opportunity to work alongside like-minded individuals in an inclusive, entrepreneurial, and team-oriented environment. As someone who is curious, collaborative and a continuous learner, you’ll have limitless opportunities to make an impact and to be recognized for it.

The Drake

Devonshire is seeking an experienced + reliable Dishwasher, who is looking to join a fast-paced kitchen team. The position offers the opportunity to work with a fantastic culinary team with a busy day and night time operation, including regular and special events business. If you are seeking a challenging, fun, great learning environment, and potential growth, the Drake is ideal for you.

Award-winning Drake Devonshire, located in stunning Prince Edward County, Canada is hiring for a full-time Rooms Division Manager. Our luxurious resort provides a great development opportunity to work within a highly spirited and dynamic team, with a fierce passion for service, culture and community.

The Rooms Division Manager plays a central role in a thriving boutique hotel environment and is a key member of the property’s Management team. A seasoned hospitality professional, you manage all areas within the Hotel Operations department to ensure 100% guest satisfaction. Reporting to the Assistant General Manager, the Rooms Division Manager’s primary responsibility is paying close attention to guest’s requirements pre, post, and during their stay and fostering a service-first environment.

A team player and an effective leader, you understand the importance of a seamlessly integrated Hotel and F+B experience to fulfill and exceed guest expectations and to maintain our best-in-class position locally and internationally, and as such you set an example and foster a climate of cooperation across departments.

Responsibilities

Front Desk & Housekeeping Operations:

• Oversees all daily Front Desk operations including reception, reservations, and guest services.
• Is actively engaged with operations working the Front Desk full time.
• Constantly improves, executes and evaluates departmental policies, standards and procedures while ensuring all staff are continually informed of departmental objectives and goals. Works with Marketing/Programming, F+B, Housekeeping, and other departments to ensure this objective is met.
• Leads team in all areas of Guest/Concierge services offered, ensuring quality and consistency of interaction is achieved and tracked. Develops and updates systems, procedures and tools related to guest/concierge services to ensure that resources are current and up to Drake’s standards for recommendation (i.e. binder, manuals, shared folder on fileserver, etc. with the assistance of Front Desk Shift Supervisor(s)).
• Trains, motivates and supervises Front Desk team while ensuring productivity and profitability are maximized through optimal scheduling and proactive planning. Establishes training plan for new hires and Interns. Provides mentoring, support and coaching as part of daily interaction with staff; maintains staff performance records and performs 90 day and annual reviews.
• Responsible for actively recruiting and hiring for all Front office positions
• Maintain database of guest preferences, habits, special dates through the PMS System
• Performs ‘spot’ room and hallway checks daily, to ensure highest level of cleanliness achieved 100% of the time
• Performs room checks in absence of Housekeeping Supervisor.
• Oversees inventory (linens, snacks, cleaning su