Customer Support Specialist [Full Time - Work From Home]

[Customer Service / Remote] - Anywhere in U.S. / M-F 12 to 8 pm EST / Competitive compensation / Flexible PTO / Laptop reimbursement / Ongoing training, development, and career growth - As a Customer Support Specialist, you will: Assist customers with technical issues and troubleshooting over the phone and through email

• Provide excellent customer service by listening to and addressing customer concerns and inquiries
• Collaborate with cross-functional teams to resolve complex customer issues
• Keep accurate records of customer interactions and resolutions
• Continuously update knowledge of company products and services
• Train and onboard new customer support team members
• Work independently and efficiently to meet or exceed performance metrics while maintaining a positive attitude and customer-focused approach.

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