Product Support Chat Agent (Work from Home)

Company: Tenstorrent

Location: Work from Home (Anywhere in Canada)

Job Type: Full-Time / Part-Time

Experience Level: Entry-Level (No Experience Required)

Training: Provided

Overview

Tenstorrent is hiring Product Support Chat Agents to assist customers with product-related questions through live chat. In this role, you will help customers understand products, solve basic issues, and provide clear support.

This is a fully work-from-home position. No previous experience is required, and full training will be provided.

Key Responsibilities

• Respond to customer inquiries via live chat
• Provide information about products and services
• Assist customers with basic product issues
• Guide customers through simple troubleshooting steps
• Maintain accurate records of chat conversations
• Follow company guidelines and procedures
• Escalate complex issues when needed
• Deliver fast and professional support

Requirements

• High school diploma or equivalent
• Basic computer and typing skills
• Good written communication skills
• Ability to multitask and stay organized
• Attention to detail
• Ability to work independently
• Stable internet connection
• Willingness to learn

Benefits

• Competitive pay
• Paid training and career development opportunities
• Health, dental, and vision insurance
• Paid time off and holidays
• Opportunities for advancement