Description

Join the DOT Comm team at TELUS, where we're on a mission to reimagine omnichannel experiences and make digital the channel of choice. We're focused on creating seamless, personalized, and intuitive experiences that drive digital engagement, e-commerce growth, and conversion improvement. Through our customer-centric approach, we aim to optimize investment and improve our customer’s ability to seamlessly interact across all of our touchpoints. As part of the Consumer Marketing & Channels organization, our team is guided by a vision to drive market leadership and unlock the potential in our communities, customers, and team members. If you're passionate about digital innovation and customer experience, we'd love to have you join our team!

Here’s the impact you’ll make and what we’ll accomplish together

As the Manager & Creative Director of the DOT Comm Creative Studio, you will lead a talented in-house team of designers, content strategists and copywriters in shaping the customer experience across our digital consumer storefronts. You will champion brand storytelling and commercial performance, ensuring every creative touchpoint — from product landing pages to conversion-driving banners — inspires confidence and drives action.

This is a leadership role that requires deep design sensibility, a sharp eye for creative detail, strong understanding of ecommerce UX principles, and the ability to guide and mentor a multi-disciplinary team in a fast-paced, matrixed environment.

Here’s how

Creative Leadership

• Inspire and lead a high-performing team of designers, content strategists and writers creators to deliver friction-less, persuasive and assistive customer journeys.
• Transform business objectives into innovative concepts, removing blockers and setting priorities to bring bold ideas to life across TELUS digital platforms.
• Redefine and scale content development processes to ensure high-quality, impactful deliverables while balancing speed and efficiency

Strategic Collaboration

• Partner closely with Digital Sales, Product, and Technology teams to enhance TELUS Web & App experiences, shaping product roadmaps to meet strategic goals.
• Participate in planning sessions to ideate go-to-market strategies, clarify objectives, and align expectations.

Brand Stewardship

• Evolve TELUS’ ecommerce brand expression and design system to create cohesive, engaging, and conversion-driven experiences that strengthen brand perception.
• Collaborate with Marketing and cross-functional teams to deliver brand-aligned campaigns and uphold creative excellence across all touchpoints.

Team Management & Development

• Mentor and develop a team of creatives, fostering a culture of craft, collaboration, and continuous improvement.
• Provide thoughtful feedback and coaching to support creative growth and professional development

Operational Excellence

• Optimize workflows and resource allocation with Digital Sales, Digital Product and Digital Content Ops teams for maximum efficiency and effectiveness.
• Drive standardization and rapid deployment of high-quality content, leveraging AI and automation to future-proof scalability and enhance creative output.

Qualifications

You’re the missing piece of the puzzle

• 8+ years of experience in digital design or advertising, with at least 3 years in a leadership or art direction role.
• A portfolio that showcases best-in-class digital creative for ecommerce or performance marketing (web and app).
• Strong conceptual thinking and visual storytelling skills — able to bring ideas to life that balance brand integrity with commercial impact.
• Expertise in modern design tools (e.g., Figma, JIRA, Adobe Creative Suite) and experience working with headless CMS’ like Contentful.
• Experience directing photo/video content and writing or editing copy for digital channels is a strong asset.
• Confident communicator with the ability to present and sell ideas to stakeholders at all levels.
• A collaborative, empathetic leadership style — you thrive in cross-functional environments and lead with curiosity and clarity.
• Passionate about emerging tech, especially AI and automation, and its role in modern content delivery.

Preferred

• Experience in telecommunications, ecommerce, or large-scale consumer digital platforms.
• Familiarity with accessibility standards, localization workflows, and multivariate testing in content.
• Knowledge of content strategy, personalization frameworks, and customer journey mapping.