Server Engineer (Senior / Junior)

Description

Role: Server Engineer (Senior / Junior)

Work Location: Ahmedabad, Noida, Gurugram

Working Mode: 5 days Work from office

Shift Timings: 10.30 am to 8 pm IST (Rotational & Flexible shift, should be open to work on Sat / Sun)

Key responsibilities

• Act as the second or third point of contact for other technology stack teams seeking technical support in relation to Server Infrastructure.
• On major changes and as an escalation point can support implementations as required by management.
• Adhere to and assist with continual improvements to the overall Architecture standards and application roadmap for the Server and Storage infrastructure.
• Creates and defines Systems design/requirements for documentation in support of PL153 either for New Customer Launches and or complex Move Add Changes.
• Develop the Design standards and document our roadmap for Microsoft technologies such as: Active Directory, Azure AD, Identity SSO, Desktop as a Service.
• Researches, develops new solutions and designs for them in a manner that improves and pushes forward automation initiatives to optimize time to deploy (Infrastructure as Code).
• Perform peer reviews and approval on Method of Procedures for Changes to be implemented by Server Administrators, ensuring that they are consistent with the architecture frameworks.
• Performs effective capacity management and sizing to ensure correct budget is in place to continue supporting current infrastructure including organic growth, new launches, Mergers and Acquisitions and integrations.

Functional competencies

• Teamwork and Remote Work skills, including mentoring at a distance.
• Interacts with both remote and onsite end users as well as vendors via calls, chat, and
• Records interactions into the ticketing system ensuring accurate and complete ticket updates on either requests or incidents.
• Escalates to Senior resources in a timely manner to ensure fastest resolution of incidents possible.
• Contributes to the definition of Standard Operating procedures and technology Standards.
• Contributes to Knowledge Base development.
• Able to effectively project costs for maintenance of legacy and /or new technologies to be acquired/implemented.
• Strong documentation skills required to define TA357 & PL153 Documents along with SOPs and Diagrams.
• Acts as Technology Stack SME.

Qualifications

• B1/B2 - English Written and verbal communication skills.
• Bachelor Degree of any IT related career and minimum of 10 - 12 + years experience in a systems development role.
• Excellent customer/client handling skills very good problem-solving skills.
• Experience in Virtualization Proxmox VE Bundle Certified Professional (desirable)
• Experience in entire Windows Stack. MCP - Microsoft Certified Professional (desirable).
• Linux administration, including shell scripting and other automation languages.
• Experience in Infrastructure Management, Physical Servers, Physical Storage, etc.
• Netapp ONTAP professional certification (desirable)
• Good Cloud Knowledge & interaction in any/all of these technologies: GCP, Azure, AWS. GCP Cloud Engineer, Architect (desirable) / AWS Associate SysOps Admin (desirable)
• IaC Tools experience - aurotmation (Terraform, Python, YAML, Typescript)
• Experience certificate management solutions
• Experience in backup solutions Veeam, Veritas

About Company

TELUS Digital is the customer experience transformation partner to the world's most admired brands. Our diverse team weaves data, technology, and human ingenuity to deliver differentiated customer journeys, drive operational effectiveness, and scale AI solutions with meaningful value and positive impact.

We craft real-world solutions in the moments that matter, from customer acquisition to lifelong loyalty. Enabled by our global reach - spanning 78,000 experts in 33 countries - and deep industry expertise, we help over 600 organizations make the customer experience feel effortless.

Our solutions span Data & AI, Digital Experience & IT, CX Management and Trust & Safety. At the core of our innovation is Fuel iX™, an enterprise-grade generative AI platform that helps clients safely access and optimize leading LLMs to scale their own AI from pilot to production.

Equal Opportunity Employer Statement

At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicant's qualifications, merits, competence and performance without regard to any characteristic related to diversity.