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Entry Level Customer Service Role

TELUS Digital
Full Timeentry
Surrey, British Columbia, CAPosted 5 days ago

Job Description

Launch your career as a Customer Service Representative, where your communication skills will enhance customer experiences. Provide support through phone, email, or chat to ensure satisfaction in every interaction.

In this entry-level role, you will assist customers with inquiries and provide essential information about services and processes. Your responsiveness in handling basic concerns and directing complex issues will contribute to a positive service environment. Documenting customer interactions and following up on inquiries is crucial for success.

Key Responsibilities:

  • Assist customers with inquiries via phone, email, or chat
  • Provide clear information about services and processes
  • Handle basic concerns and direct complex issues
  • Maintain accurate records of customer interactions
  • Follow up to ensure questions are resolved

Requirements

  • Strong communication and listening skills
  • Friendly and professional attitude
  • Comfortable using basic computer systems
  • Good organization and attention to detail
  • Ability to stay calm in various situations

Bring your communication skills and a positive attitude to enrich customer experiences in this entry-level role.

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About TELUS Digital

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