Customer Service Associate (Non Voice)

Description

Roles & Responsibilities

• Answer incoming sales emails/chat per day from individual consumers promptly and professionally.
• Read customer inquiries, understand their needs, and recommend appropriate products or services.
• Provide accurate product information, pricing details, and promotional offers.
• Guide customers through the purchasing process, including order placement, payment processing, and upselling or cross-selling products.
• Address customer objections and concerns regarding pricing, delivery expectations, etc., in a proactive and empathetic manner.
• Use selling techniques to effectively communicate the benefits of products and services.
• Collaborate with product suppliers to gather detailed information beyond what is available on the website.
• Enhance the customer experience through in-depth product knowledge.
• Collaborate with sales team members and management to achieve individual and team sales targets.
• Actively take on board feedback from coaching sessions to follow structured sales processes and email flow.
• Maintain focus and professionalism throughout the shift.
• Actively participate in team activities and embrace collaborative culture.

Preferred Candidate Profile

• At least 6 months upselling sales experience (preferably in a call center, retail, or virtual environment).
• Strong problem-solving skills and analytical thinking in a fast-paced environment.
• Excellent written and verbal communication and relationship-building skills.
• Comfortable with technology and able to maintain high levels of problem-solving capability.
• Work Location: Candor Tech Space, Noida Sector 135(Delhi NCR)
• Candidates should be okay with the Work from Office role.
• Should be comfortable with night shifts.

Perks & Benefits

• Salary ranges from 2.95 to 3.5 LPA.
• Both side cab facilities.
• Medical Insurance
• Life Insurance

About Company

TELUS Digital is the customer experience transformation partner to the world's most admired brands. Our diverse team weaves data, technology, and human ingenuity to deliver differentiated customer journeys, drive operational effectiveness, and scale AI solutions with meaningful value and positive impact.

We craft real-world solutions in the moments that matter, from customer acquisition to lifelong loyalty. Enabled by our global reach - spanning 78,000 experts in 33 countries - and deep industry expertise, we help over 600 organizations make the customer experience feel effortless.

Our solutions span Data & AI, Digital Experience & IT, CX Management and Trust & Safety. At the core of our innovation is Fuel iX™, an enterprise-grade generative AI platform that helps clients safely access and optimize leading LLMs to scale their own AI from pilot to production.

Equal Opportunity Employer Statement

At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicant's qualifications, merits, competence and performance without regard to any characteristic related to diversity.