Resume Keywords to Include
Make sure these keywords appear in your resume to improve ATS scoring
Sign up free to auto-tailor your resume with all these keywords and get a higher ATS score
Job Description
About us
Welcome to TELUS Digital — where innovation drives impact at a global scale. As an award-winning digital product consultancy and the digital division of TELUS , one of Canada’s largest telecommunications providers, we design and deliver transformative customer experiences through cutting-edge technology, agile thinking, and a people-first culture.
With a global team across North America, South America, Central America, Europe, and APAC, we offer end-to-end expertise across eight core service areas: Digital Product Consulting, Digital Marketing Services, Data & AI, Strategy Consulting, Business Operations Modernization, Enterprise Applications, Cloud Engineering, and QA & Test Engineering.
From mobile apps and websites to voice UI, chatbots, AI, customer service, and in-store solutions, TELUS Digital enables seamless, trusted, and digitally powered experiences that meet customers wherever they are — all backed by the secure infrastructure and scale of our multi-billion-dollar parent company.
About the Job:
Overview
We are looking for an AWS Connect Developer with hands‑on experience building and integrating cloud-based contact center solutions.
Key Responsibilities
- Develop and customize Amazon Connect contact flows, IVR/IVA logic, queues, and routing.
- Integrate Amazon Connect with AWS Lambda, DynamoDB, API Gateway, Lex, and external applications.
- Build serverless components (Node.js/Python) to support contact center workflows.
- Implement CRM/CTI integrations and event-driven workflows.
- Monitor and optimize Connect performance, reporting, and analytics.
- Support deployments using CloudFormation/Terraform and CI/CD.
Required Skills
- Hands-on Amazon Connect development.
- Strong knowledge of contact center operations and IVR design.
- Experience with AWS services: Lambda, API Gateway, DynamoDB, S3, CloudWatch.
- Proficiency in REST APIs, JSON, and serverless development.
- Experience integrating Connect with CRM platforms (Salesforce, ServiceNow, etc.).
Nice to Have
- AWS certification (Developer or Solutions Architect).
- Experience with Lex bots and AI-driven IVR.
- Exposure to analytics and workforce optimization tools.
Want AI-powered job matching?
Upload your resume and get every job scored, your resume tailored, and hiring manager emails found - automatically.
Get Started Free