Role Overview
TELUS Digital is hiring a mid-level AWS Connect Developer. This is a contract role in Alberta. Part of TELUS Digital's Mobile hiring. Full responsibilities, required qualifications, and the apply link are listed in the description below.
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Job Description
About us
Welcome to TELUS Digital — where innovation drives impact at a global scale. As an award-winning digital product consultancy and the digital division of TELUS , one of Canada’s largest telecommunications providers, we design and deliver transformative customer experiences through cutting-edge technology, agile thinking, and a people-first culture.
With a global team across North America, South America, Central America, Europe, and APAC, we offer end-to-end expertise across eight core service areas: Digital Product Consulting, Digital Marketing Services, Data & AI, Strategy Consulting, Business Operations Modernization, Enterprise Applications, Cloud Engineering, and QA & Test Engineering.
From mobile apps and websites to voice UI, chatbots, AI, customer service, and in-store solutions, TELUS Digital enables seamless, trusted, and digitally powered experiences that meet customers wherever they are — all backed by the secure infrastructure and scale of our multi-billion-dollar parent company.
About the Job:
Overview
We are looking for an AWS Connect Developer with hands‑on experience building and integrating cloud-based contact center solutions.
Key Responsibilities
- Develop and customize Amazon Connect contact flows, IVR/IVA logic, queues, and routing.
- Integrate Amazon Connect with AWS Lambda, DynamoDB, API Gateway, Lex, and external applications.
- Build serverless components (Node.js/Python) to support contact center workflows.
- Implement CRM/CTI integrations and event-driven workflows.
- Monitor and optimize Connect performance, reporting, and analytics.
- Support deployments using CloudFormation/Terraform and CI/CD.
Required Skills
- Hands-on Amazon Connect development.
- Strong knowledge of contact center operations and IVR design.
- Experience with AWS services: Lambda, API Gateway, DynamoDB, S3, CloudWatch.
- Proficiency in REST APIs, JSON, and serverless development.
- Experience integrating Connect with CRM platforms (Salesforce, ServiceNow, etc.).
Nice to Have
- AWS certification (Developer or Solutions Architect).
- Experience with Lex bots and AI-driven IVR.
- Exposure to analytics and workforce optimization tools.
Frequently Asked Questions
How do I apply for the AWS Connect Developer position at TELUS Digital?
Use the Apply button above to submit your application directly to TELUS Digital. Most applications take less than 5 minutes if your resume and contact details are ready, and you'll be routed to the employer's official application system to finish.
Where is the AWS Connect Developer position at TELUS Digital located?
This position is based in Alberta. TELUS Digital has not indicated remote or hybrid options for this role, so candidates should plan for on-site work.
What does a AWS Connect Developer at TELUS Digital earn?
TELUS Digital has not disclosed a salary range in this posting. Many employers share specifics later in the interview process; you can also ask during a recruiter screen if compensation transparency is important to you.
When was the AWS Connect Developer role at TELUS Digital posted?
This role was posted on April 15, 2026 (54 days ago). It's still listed as actively hiring; we re-confirm openings against the source system multiple times per day and remove closed roles.
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