As a Case Manager, you will support Idaho Medicaid participants through complex medical case management, patient navigation, and care coordination. The role focuses on developing individualized care plans that promote wellness, improve health outcomes, and reduce reliance on emergency services and inpatient care.

The Case Manager engages with members primarily by phone and email, while collaborating closely with healthcare providers, community resources, and interdisciplinary teams. This position supports diverse patient populations and plays a key role in helping members understand and access available benefits, services, and medically necessary care.

Core business hours are Monday through Friday, 9:00 a.m. to 5:30 p.m. Mountain Time, with flexibility required to meet member needs, including occasional non-business hours.