About Us

Teladoc Health Canada is a virtual care provider that proudly serves over 9 million Canadians from coast to coast to coast. We use proprietary health signals and personalized interactions to drive better health outcomes across the full continuum of care, at every stage in a person’s health journey. Teladoc Health leverages more than two decades of expertise and data-driven insights to meet Canada's growing needs.

Summary of Position

This position will support new feature development across the enterprise suite of products. DevOps engineering is critical to building performant, next-generation of Teladoc Health products. The role requires a strong focus on automation and metrics, with the ability to build scalable, repeatable solutions using best in class technologies.

Essential Duties and Responsibilities

• Design, build, and optimize cloud infrastructure: architect, provision, and operate cloud services including compute, storage, databases, and container orchestration (e.g. Kubernetes), using Infrastructure-as-Code (e.g. Terraform), deployment automation, security controls, and release governance
• Collaborate with developers to design cloud applications for optimal scaling, including content caching, compute optimization, load balancer configuration, and related platform capabilities
• Define a long‑term vision for DevSecOps practices that meet the requirements and needs of the commercial platform and application teams
• Develop and maintain CI/CD/CT pipelines: Build, own, and optimize automated pipelines for reliable deployments, integrating testing, security gates, and operational standards
• Collaborate with Product, Software Development, and Quality Engineering teams to define, implement, and govern a state‑of‑the‑art Software Factory, reducing cycle time while improving quality and stability
• Define and operationalize reliability engineering practices, including SLIs/SLOs, error budgets, incident response, post‑incident reviews, and continuous reliability improvements
• Design and own end‑to‑end observability, including metrics, logs, traces, alerting, and dashboards to enable proactive monitoring and rapid root‑cause analysis
• Collaborate with Operational, Development, and Architectural teams to ensure operational maturity across reliability, availability, scalability, performance, capacity, and security
• Provide technical oversight and guidance to implementation teams, accounting for system inter-dependencies and audited regulatory compliance requirements
• Support production readiness: Transition proof-of-concept environments into production, implement disaster recovery strategies, and define operational standards for resilience and reliability
• Monitor and improve operations: Track DevOps metrics, monitor systems, and continuously enhance operational maturity and cost optimization
• Influence roadmaps and participate in planning and prioritization, coordinating work across multiple development teams
• Advocate DevOps practices and track DevOps maturity and KPIs across product teams
• Drive cloud cost optimization and financial governance, balancing performance, reliability, scalability, and cost
• Document infrastructure, designs, processes, and standards, and enable development teams to self-serve and adopt best practices
• Communicate effectively with teams, share knowledge, and foster adoption of best practices across the organization

Supervisory Responsibilities

No

Qualifications Expected for Position

• A bachelor’s degree in computer science, software engineering, or a related technical field — or equivalent experience that demonstrates the same depth.
• Experience configuring, managing, and troubleshooting systems of scale (cloud, virtualization, distributed networks, colocation)
• Experience building and maintaining production systems within the AWS ecosystem and familiarity interacting with the AWS APIs
• Experience in building and maintaining CI/CD/CT pipelines
• Experience writing automation scripts using scripting languages
• Experience leading initiatives utilizing Infrastructure as Code and configuration management on virtual environments with technologies such as: Kubernetes, Docker, Ansible, and/or Terraform
• Familiarity with software development lifecycle
• Experience with version management and ticketing systems such as Git and Jira
• Experience in implementing DevSecOps practices throughout infrastructure and pipeline design
• Experience with compliance and regulatory standards and frameworks such as SOC 2 Type 2, ISO 27001, or HITRUST

Salary Range

$130,000 to $150,000/year

Position Type