Network Engineer II

TekWissen ®

Contract mid

Hamilton, Ontario, CAPosted 2 days ago

Job Description

Job Title: Network Engineer II

Location: Hamilton, ON L8N 4A6

Duration: 9 Months

Job Type: Temporary Agreement

Work Type: Onsite

Payrate:$ 24.00 -24.00/hr.

Overview

TekWissen is a global workforce management provider headquartered in Ann Arbor, Michigan that offers strategic talent solutions to our clients world-wide. Our client is a global provider of managed services, infrastructure solutions consulting, and products. The Company offers end-to-end managed services, technology, and consulting to enable the digital workplace for enterprise, midsize and small businesses.

In business since 1987, Client provides Managed Workplace Services including IT solutions and hardware and software resale, integration, and support services, and has numerous partnerships within the technology space such as HP, IBM, Cisco, Dell, Apple Inc, Jamf Pro, AirWatch, and Microsoft.

Position Overview

We are seeking a highly skilled Network Level 2 Analyst to provide advanced administration, monitoring, and operational support within a large enterprise network environment.
This role is responsible for maintaining stability, performance, and security across Cisco-based infrastructure and Check Point security platforms.
The successful candidate will possess strong hands-on expertise in Cisco routing and switching (mandatory) and demonstrate solid working knowledge across modern Cisco enterprise technologies including Cisco ISE, Cisco Wireless, Cisco Catalyst Center, and Cisco ACI.
Experience with Check Point firewalls is required.
This role acts as the escalation point for Level 1 support, working directly with customers, vendors, and Level 3 engineering teams to resolve complex incidents and ensure optimal network performance.

Key Responsibilities:

Network Operations & Support

Administer, maintain, and support enterprise Cisco network infrastructure including:
Cisco Routing & Switching (Required)
Cisco Wireless Controllers & Access Points
Cisco ISE (Identity Services Engine)
Cisco Catalyst Center (DNA Center)
Cisco ACI environments
Support and troubleshoot Check Point firewall environments (Required).
Perform advanced troubleshooting across LAN, WAN, wireless, and data center networks.
Resolve incidents escalated from Level 1 support within SLA timelines.
Conduct root cause analysis (RCA) for major incidents and recurring issues.
Provide detailed technical documentation for incidents and resolutions.

Implementation & Change Support

Support network hardware and software upgrades, including IOS/NX-OS updates.
Participate in change management planning, testing, implementation, and validation.
Assist with site implementations, vendor engagements, and field engineering activities.
Perform remote diagnostics and testing to validate alerts, events, and performance issues.
Provide cabling and patching support within data centers and IDF/MDF closets when required.

Customer & Vendor Engagement

Serve as a technical point of contact for customer escalations.
Coordinate with vendors (Cisco, Check Point, carriers) for advanced troubleshooting.
Guide end users and helpdesk teams through complex triage processes.
Participate in service transition activities and knowledge transfer sessions.

Monitoring & Optimization

Monitor network performance and capacity trends.
Identify recurring issues and recommend proactive improvements.
Support network optimization initiatives including wireless performance and segmentation strategies.

Required Technical Skills