Desktop Support Technician – Onsite (Baltimore, MD)

We are seeking a Desktop Support Technician to join a team of seven providing Tier 1–3 support for users nationwide. This role supports escalations from the Service Desk, delivers remote troubleshooting for caregivers, patients, and employees across the U.S., and provides hands‑on support at our corporate campus. This position is 100% onsite.

• Handle escalated tickets and provide remote support for users across the U.S.
• Deliver onsite, white‑glove support at the corporate campus.
• Rotate through key functions: imaging/build room, hands‑on device work, deployments, and roaming campus support.
• Support large Chromebook environment (8–9k devices), including SIM/eSIM connectivity issues and Skilled Notes app troubleshooting.
• Assist with device deployments (30–40 laptops weekly; 100 Chromebooks weekly).
• Work with Active Directory, Entra ID, Intune, Group Policy, PowerShell, and imaging/deployment tools.
• Troubleshoot Windows 11, Office 365, hardware issues, network connectivity, and software configuration.
• Use ServiceNow and knowledge base articles to resolve issues efficiently.

Environment

• Microsoft‑focused: Lenovo laptops, Windows 11, Intune, AD/Entra ID.
• Limited Mac footprint; heavy Chromebook usage in patient homes.
• Mix of remote and onsite support with strong emphasis on customer service.

Job Type & Location

This is a Contract to Hire position based out of Baltimore, MD.

Pay and Benefits

The pay range for this position is $25.00 - $30.00/hr.

Eligibility requirements apply to some benefits and may depend on your job

classification and length of employment. Benefits are subject to change and may be

subject to specific elections, plan, or program terms. If eligible, the benefits

available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Baltimore,MD.

Application Deadline

This position is anticipated to close on Apr 21, 2026.

h4>About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.