Remote and Onsite IT Technician

**About us**

Techsense Inc. is a Managed Service Provider that was founded in Toronto in 2004. We are growing, and looking for a responsible and hard working IT Technician to assist with network deployments/Remote IT Support in Toronto and the GTA.

Our work environment includes:

• Growth opportunities
• Casual work attire
• On-the-job training
• Remote Hybrid Work

We are looking for an IT Technician to join our team. This position takes on two roles, one mainly as Remote Network Administrator, where you will play a critical role in providing computer and network-related support to our clients. Second role, performing network installations and upgrades for customers at their location(s).

Key Responsibilities:

• *Main Role and Key Responsibilities**:
• Provide technical support to clients by troubleshooting and resolving hardware and software issues.
• Diagnose and resolve network connectivity issues.
• Collaborate with team members and clients to ensure efficient IT operations.
• Document and maintain accurate records of IT support requests and resolutions.
• Perform system backups and data recovery procedures.
• Complete setup and maintenance of IT infrastructure.
• *Secondary Role and Key Responsibilities**:
• Go onsite to perform network installations and upgrades.
• Perform staging of equipment in the lab.
• Install and configure new equipment.
• Installation of CAT6 cabling. (Physical work)
• Maintain accurate documentation and reporting.
• *Qualifications**:
• At least 3 years of experience with dealing with networks and computers troubleshooting
• Advanced network administrator and server troubleshooting
• Network certification or MCSE a plus
• Relevant technical certifications (e.g., CompTIA A+, Network+, Microsoft Certified Professional) is a plus.
• Strong knowledge of Windows and Microsoft 365 operating systems.
• Experience with Antivirus and Data Backups
• Proficiency in troubleshooting hardware and software issues.
• Customer-focused attitude with a commitment to delivering high-quality support.
• Willing to go onsite to provide IT support and troubleshooting
• Willing to go onsite and perform physical network upgrades (such as pulling cables and mounting rack and switches)
• *Job Types**: Full-time, Permanent, Fixed term contract

Contract length: 12 months

• *Salary**: $22.00-$28.00 per hour

Schedule:

• 8 hour shift
• Monday to Friday
• Weekends as needed

Application question(s):

• Do you have your own vehicle to drive to different work sites across Ontario?
• Are you able to stay overnight for up to 1 to 2 weeks for a project? (Accommodation provided)

Ability to Commute:

• Greater Toronto Area, ON (required)

Work Location: In person