Customer Success Executive|Entry-Level|0-1 year experience

Job Description – Customer Success Executive

This position is applicable for Fresh Graduates

Experience Required: 0-1 year

Company: Techryde Private Limited

Position: Customer Success Executive

Location: Noida One, Sector 62, Noida, Uttar Pradesh

Employment Type: Full-Time

About Techryde

Techryde provides AI-powered kitchen automation and digital ordering solutions that help restaurants streamline operations, improve order accuracy, and enhance customer experience. The company works with global markets including the US and UK and focuses on technology-driven solutions for the hospitality industry.

Role Overview:

We are looking for a customer-focused and empathetic Customer Success Executive who can understand client concerns, communicate effectively, and ensure a smooth customer experience. This role is ideal for fresh graduates or early professionals who can think from the customer’s perspective, solve problems proactively, and work closely with the support team to resolve issues efficiently.

Key Responsibilities:

• Act as a point of contact with customers, assisting them with queries and concerns
• Provide support to international (US) clients, ensuring effective communication across time zones.
• Understand customer issues and coordinate with the support team for resolution
• Follow up with customers to ensure issues are resolved and satisfaction is achieved
• Communicate clearly with clients via calls, emails, or chat
• Maintain proper records of customer interactions and issues
• Identify common customer problems and suggest improvements
• Ensure a positive and smooth customer experience at all touchpoints

What We’re Looking For:

• Strong communication skills (spoken & written)
• Ability to understand customer problems and empathize
• Good problem-solving attitude
• Willingness to learn and work in a fast-paced environment
• Basic understanding of technology is a plus (not mandatory)
• Comfortable working with support and technical teams

Preferred (Good to Have):

• Internship/experience in customer support / customer handling.
• Exposure to SaaS or tech products
• Good listening skills and patience

What You’ll Learn:

• Real-world customer handling and communication
• How support and product teams collaborate
• Problem-solving in live business scenarios
• Exposure to tech products without deep coding knowledge

Why Join TechRyde?

• Work closely with real clients and real problems
• Learn directly from support and product teams
• Great opportunity to grow into Customer Success / Support / Product roles
• Friendly and fast-growing work environment

How to Apply

Send your resume to hr@techryde.com Subject: Customer Success Executive – Application