Manager Information Technology Support Services
Technogen India Pvt. Ltd.Role Overview
Technogen India Pvt. Ltd. is hiring a mid-level Manager Information Technology Support Services. This is a full-time role in Hyderabad. Full responsibilities, required qualifications, and the apply link are listed in the description below.
Resume Keywords to Include
Make sure these keywords appear in your resume to improve ATS scoring
Sign up free to auto-tailor your resume with all these keywords and get a higher ATS score
Job Description
Job Title: Lead – IT Support Services
Location: India Hyderabad, Onsite
Role Summary
- We are looking for an experienced and results-driven Manager – IT Support Services to establish and lead our global IT Service Desk and Remote Desktop Support operations, based in India. This role will be critical in building the function from the ground up and ensuring seamless 24/7 support across multiple time zones and languages. The successful candidate will be responsible for delivering high-quality end-user support, driving continuous improvement, and leading a team of IT professionals to enhance business productivity.
- In addition to managing the IT Service Desk and RDS teams, this role will also oversee Onsite Support Services in location, including the management of end-user computing devices, peripherals, and local infrastructure. You will be responsible for coordinating local IT Field Services, ensuring timely resolution of hardware issues, supporting office IT setup, and maintaining equipment standards and inventory across the site.
- The ideal candidate is a strong people leader, a clear communicator, and a strategic thinker with a proven track record of managing global IT support operations. A solid understanding of desktop and infrastructure technologies is essential, along with a hands-on, can-do approach when the situation calls for it.
Qualifications & Experience
- Bachelor’s degree in computer science, Information Technology, or a related field. Master’s degree or MBA is a plus.
- 10+ years of progressive experience in IT Support Services, with at least 5 years in a leadership or senior management role.
- Demonstrated success in managing 24/7 Service Desk operations and offshore support teams.
- Strong knowledge of ITSM tools (e.g., ServiceNow) and ITIL framework (ITIL certification preferred).
- Experience with global support delivery models and remote desktop support technologies.
- Proven experience in managing operational metrics, service reporting, and continuous service improvement.
Frequently Asked Questions
How do I apply for the Manager Information Technology Support Services position at Technogen India Pvt. Ltd.?
Use the Apply button above to submit your application directly to Technogen India Pvt. Ltd.. Most applications take less than 5 minutes if your resume and contact details are ready, and you'll be routed to the employer's official application system to finish.
Where is the Manager Information Technology Support Services position at Technogen India Pvt. Ltd. located?
This position is based in Hyderabad. Technogen India Pvt. Ltd. has not indicated remote or hybrid options for this role, so candidates should plan for on-site work.
What does a Manager Information Technology Support Services at Technogen India Pvt. Ltd. earn?
Technogen India Pvt. Ltd. has not disclosed a salary range in this posting. Many employers share specifics later in the interview process; you can also ask during a recruiter screen if compensation transparency is important to you.
When was the Manager Information Technology Support Services role at Technogen India Pvt. Ltd. posted?
This role was posted on April 24, 2026 (50 days ago). It's still listed as actively hiring; we re-confirm openings against the source system multiple times per day and remove closed roles.
AI-powered job search
Get every job scored to your resume
Upload your resume and get jobs ranked, your resume tailored, and employee contacts found automatically.
Get Started FreeNo credit card to start