IT Helpdesk / IT Support

Key Responsibilities:

• IT help desk services for troubleshooting and resolving IT issues, Remote support for software-related issues & On-site technical support for hardware failures or complex issues.
• Understanding of Office 365, Intune and Azure AD support, Antivirus
• IT Asset Management – Maintenance and support for desktops, laptops, mobile devices and printers, Miscellaneous support.
• Knowledge of End Point security.
• Troubleshooting of Audio & Video Conferencing support
• Camera & Biometrics Support
• Employee Onboarding & Offboarding support
• Non-Compliance Monitoring & remediation
• Software & Hardware knowledge & support
• Monitor, Investigate & Escalate IT issues in a timely manner as per SLA & escalation matrix
• Basic Understanding of SQL
• RDP Tool & Support
• Basic Networking understanding and TCP/IP knowledge, monitoring, and maintenance of network infrastructure, switches, and Wi-Fi systems, LAN, WAN, Internet Leased Line support.

Job Type: Full-time

Pay: ₹250,000.00 - ₹300,000.00 per year

Work Location: In person