L2 Support Engineer(Intune)

Company Description

Techify Care is a leading IT service provider delivering comprehensive technology solutions to businesses across various industries. Collaborating with top vendor partners, we utilize our certified technicians’ expertise to maximize the return on technology investments for our clients. Our offerings include 24/7 IT support, cybersecurity services, managed network and security operations, cloud migrations, and remote work enablement. With deep industry experience, we strive to provide secure, scalable, and reliable IT services to meet the unique needs of our clients. Explore more about us and our services at our website or connect at Info@techifycare.us.

Key Responsibilities:

• Provide L2 level support for end-user issues related to desktops, laptops, and mobile devices
• Manage and support Microsoft Intune (Endpoint Manager) for device enrollment and configuration
• Handle device compliance policies, security policies, and application deployments via Intune
• Troubleshoot issues related to device enrollment, MDM/MAM policies, and access control
• Support Azure AD integration and user/device management
• Manage patch updates and software deployments
• Provide support for Office 365 / Microsoft 365 applications
• Handle IMAC (Install, Move, Add, Change) activities
• Work on incident, service requests, and escalations as per SLA
• Coordinate with L1 team and provide guidance when required

Required Skills

• Strong hands-on experience with Microsoft Intune
• Knowledge of Azure Active Directory (Azure AD)
• Experience with Windows 10/11 troubleshooting
• Understanding of MDM/MAM concepts
• Familiarity with Office 365 / Microsoft 365
• Basic networking knowledge (DNS, DHCP, VPN)
• Experience with ticketing tools (e.g., ServiceNow)

Preferred Skills:

• Experience with Autopilot deployment
• Knowledge of BitLocker and endpoint security
• Basic PowerShell scripting
• Required Immediate Joiner