Accounts Receivable & Collections Specialist

Job Description: Accounts Receivable &

• Collections Specialist Role Overview: We are seeking a detail-oriented and proactive Accounts Receivable &
• Collections Specialist with strong experience in Order-to-Cash (O2 C), collections, and customer coordination. This role will be customer-facing and requires excellent communication skills, strong organizational ability, and the capability to work closely with internal account owners to drive timely collections and maintain healthy client relationships.

Key Responsibilities: Accounts Receivable &

• Collections - Manage end-to-end Accounts Receivable (AR) and collections processes Drive timely follow-ups on outstanding invoices and ensure cash flow optimization Monitor receivables aging and actively reduce overdue balances Handle customer payment tracking, follow-ups, and dispute resolution Maintain accurate records of collection activities and customer interactions Order-to-Cash (O2 C) Operations - Support invoicing, billing, and cash application processes Perform account reconciliations and ensure ledger accuracy Coordinate with internal teams for issue resolution impacting collections Assist in month-end AR closing activities Customer &
• Stakeholder Management Act as a primary point of contact for customers on billing and payment-related queries Build and maintain strong relationships with clients to ensure smooth collections Collaborate with internal account owners / sales teams to resolve escalations Reporting &
• Analysis - Prepare AR aging reports, collection dashboards, and MIS reports Track key metrics such as DSO, collection efficiency, and overdue trends Provide insights to improve receivables performance Required Skills &

Qualifications: Experience - 5-12 years of experience in Accounts Receivable / Collections / O2 C Strong exposure to collections and customer-facing AR roles (must-have) Core Skills - Excellent email communication and stakeholder management Strong attention to detail and organizational skills Ability to manage multiple accounts and prioritize effectively Problem-solving mindset with ownership attitude Technical Skills - Experience with ERP systems like SAP / Oracle / Dynamics preferred Strong working knowledge of Excel and reporting tools Nice to Have - Experience in international client handling (US/Global customers) Exposure to credit control, dispute management, and reconciliations