Customer Support - GDS, MS, Flex (Jaipur)

Job Summary

We are hiring Customer Support Executives with experience in Global Distribution Systems (GDS) to handle airline reservations and travel-related queries. The role involves assisting customers with bookings, changes, cancellations, and providing accurate travel information while ensuring a high level of customer satisfaction.

Key Responsibilities -

Communicate with global customers via calls, chat, and email in a professional manner

• Handle customer queries related to travel bookings (flights, hotels, etc.)
• Identify customer needs and provide appropriate solutions
• Build and maintain strong customer relationships through clear and interactive communication
• Provide accurate and complete information using available tools and systems
• Resolve complaints within defined timelines and ensure proper follow-up
• Adhere to company communication guidelines, policies, and processes

Required Skills

• Strong communication and interpersonal skills
• Basic knowledge of hospitality/travel industry (flights, hotels, bookings)
• Ability to work in a blended process (voice + non-voice)
• Problem-solving and customer-handling skills
• Ability to work in a fast-paced environment

Work Culture & Benefits

• 5.5-day work week with rotational offs
• Rotational shifts (including evening/night shifts)
• Cab facility available for evening and night shifts
• 180/day travel allowance for male employees (evening/night shifts)

Eligibility Criteria

• Minimum 6 months of BPO/customer support experience
• Undergraduate or Graduate candidates can apply
• Excellent spoken and written English communication skills
• Prior experience in customer support or client servicing roles preferred
• Versant Level: C1 (Advanced proficiency)

Contact Person :- HR Gayatri 7447667631

gayatri.soni@transcom

Role: Customer Success, Service & Operations - Other Industry Type: BPM / BPODepartment: Customer Success, Service & Operations Employment Type: Full Time, Permanent Role Category: Customer Success, Service & Operations - Other Education UG: Any Graduate PG: Any Postgraduate