Remote IT Service Desk Analyst Tier 1

A government services firm in Washington, DC, is looking for a Service Desk Analyst Tier 1 to handle customer IT incidents and requests. The role requires a minimum of 2 years' experience in troubleshooting and resolving IT issues, as well as a CompTIA A+ certification. Responsibilities include answering calls, managing Service Desk tickets, and providing technical support remotely or on-site. This position emphasizes strong communication skills and a solid understanding of the Microsoft computing environment.