Role Overview
Tata Consultancy Services is hiring a mid-level ServiceNow ITOM. This is a full-time role in Kolkata. posted 2 days ago. Full responsibilities, required qualifications, and the apply link are listed in the description below.
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Job Description
- Develop and implement ServiceNow ITOM suite components, including:
- CSDM
- CMDB
- Discovery
- Service Mapping
- Event Management
- Understand infrastructure environment setup (Server, Network, Storage, etc.).
- Work with monitoring tools and integrate them with ServiceNow.
- Perform unit testing, system integration testing, performance testing, and user acceptance testing.
- Create repeatable processes for development, testing, staging, and production environments ensuring reliability and high availability.
- Develop integrations using REST API, SOAP, or other technologies.
- Work with base platform features and reporting capabilities.
- Adhere to Agile/Scrum methodology and ITIL standards.
- Ensure compliance with the Software Development Lifecycle (SDLC).
Required Qualifications
- ServiceNow Certified Systems Administrator.
- Knowledge of Agile/Scrum methodology.
- Basic understanding of ITIL/industry standards.
- Familiarity with SDLC processes.
Technical Skills
- ServiceNow ITOM suite (CSDM, CMDB, Discovery, Service Mapping, Event Management).
- Basic knowledge of Cloud fundamentals and Windows/Unix administration.
- Intermediate understanding of infrastructure environments.
- Scripting and RegEx expertise:
- JavaScript
- Unix Shell scripting
- Windows scripting
- PowerShell
- Integration experience using REST API, SOAP, JDBC, SFTP.
Behavioral Competencies
- Effective verbal and written communication skills for technical and non-technical audiences.
- Strong interpersonal skills for collaborative teamwork.
- Ability to participate and provide feedback during planning meetings (pre-iteration and retrospectives).
Preferred Certifications
- ITIL V3/V4 Foundation Certification.
- ServiceNow certifications in Discovery, Event Management, and Service Mapping.
Frequently Asked Questions
How do I apply for the ServiceNow ITOM position at Tata Consultancy Services?
Use the Apply button above to submit your application directly to Tata Consultancy Services. Most applications take less than 5 minutes if your resume and contact details are ready, and you'll be routed to the employer's official application system to finish.
Where is the ServiceNow ITOM position at Tata Consultancy Services located?
This position is based in Kolkata. Tata Consultancy Services has not indicated remote or hybrid options for this role, so candidates should plan for on-site work.
What does a ServiceNow ITOM at Tata Consultancy Services earn?
Tata Consultancy Services has not disclosed a salary range in this posting. Many employers share specifics later in the interview process; you can also ask during a recruiter screen if compensation transparency is important to you.
When was the ServiceNow ITOM role at Tata Consultancy Services posted?
This role was posted on June 4, 2026 (2 days ago). It's still listed as actively hiring; we re-confirm openings against the source system multiple times per day and remove closed roles.
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