Service Desk Quality Analyst

We are hiring for Service Desk Quality Analyst.

Role: Service Desk Quality Analyst

Experience: 4 years to 8 years

Location: Pune

Virtual interview on 9th April 2026

Interested candidates can send their resume on below mail ID along with below details-

geethanjali.u@tcs.com

Please share below details-

Full Name:

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EP Reference Number (if already registered with TCS) –

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Must have-

• The Service Desk Quality Analyst is responsible for monitoring, evaluating, and improving the quality of services delivered by Service Desk team. The role ensures adherence to defined processes, and SLA commitments, compliance standards, and customer service best practices, while driving continuous improvement initiatives.
• Audit service desk interactions using defined scorecards.
• Ensure SLA and process compliance
• Identify gaps and provide structured feedback
• Prepare quality reports and trend analysis
• Recommend training and process improvements.