Role Overview
Tata Consultancy Services is hiring a mid-level Service Desk Quality Analyst. This is a full-time role in IN. Full responsibilities, required qualifications, and the apply link are listed in the description below.
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Job Description
We are hiring for Service Desk Quality Analyst.
Role: Service Desk Quality Analyst
Experience: 4 years to 8 years
Location: Pune
Virtual interview on 9th April 2026
Interested candidates can send their resume on below mail ID along with below details-
geethanjali.u@tcs.com
Please share below details-
Full Name:
Email:
Contact Details:
Total Experience:
Current location:
Preferred location:
Relevant Experience:
Notice Period:
Current CTC:
Expected CTC:
Current Company Name:
Education or career gap (if any):
EP Reference Number (if already registered with TCS) –
Highest Qualification:
Highest Qualification University Name:
Must have-
- The Service Desk Quality Analyst is responsible for monitoring, evaluating, and improving the quality of services delivered by Service Desk team. The role ensures adherence to defined processes, and SLA commitments, compliance standards, and customer service best practices, while driving continuous improvement initiatives.
- Audit service desk interactions using defined scorecards.
- Ensure SLA and process compliance
- Identify gaps and provide structured feedback
- Prepare quality reports and trend analysis
- Recommend training and process improvements.
Frequently Asked Questions
How do I apply for the Service Desk Quality Analyst position at Tata Consultancy Services?
Use the Apply button above to submit your application directly to Tata Consultancy Services. Most applications take less than 5 minutes if your resume and contact details are ready, and you'll be routed to the employer's official application system to finish.
Where is the Service Desk Quality Analyst position at Tata Consultancy Services located?
This position is based in IN. Tata Consultancy Services has not indicated remote or hybrid options for this role, so candidates should plan for on-site work.
What does a Service Desk Quality Analyst at Tata Consultancy Services earn?
Tata Consultancy Services has not disclosed a salary range in this posting. Many employers share specifics later in the interview process; you can also ask during a recruiter screen if compensation transparency is important to you.
When was the Service Desk Quality Analyst role at Tata Consultancy Services posted?
This role was posted on April 7, 2026 (62 days ago). It's still listed as actively hiring; we re-confirm openings against the source system multiple times per day and remove closed roles.
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