IT Support Specialist

Required Technical Skill Set - Service Desk Agent- GSD IT IS

Desired Experience Range - 2- 4 years’ experience in inbound customer service environment/ Service Desk

Location of Requirement - Nagpur/Noida

Role - Team Lead

Desired Competencies (Technical/Behavioral Competency)

Must-Have

2-4 years of experience as a Help Desk Technician or other customer support role

Responsible for providing technical assistance and support related to computer systems, hardware, or software. Responds to queries, runs diagnostic programs, isolates problems, and determines and implements solutions.

Must have good technical knowledge and be able to communicate effectively to understand the problem and explain its solution. They must also be customer-oriented and patient to deal with difficult customers.

The goal is to create value for clients that will help preserve the company’s reputation and business.

Good-to-Have

Good understanding of computer systems, mobile devices, and other tech products.

Strong problem-solving abilities with Ability to diagnose and resolve basic technical issues.

Strong oral and written communication skills, with the ability to effectively communicate to a variety of audiences.