IT Help Desk Analyst (Hyderabad)
Tata Consultancy ServicesRole Overview
Tata Consultancy Services is hiring a mid-level IT Help Desk Analyst (Hyderabad). This is a full-time role in Hyderabad. Part of Tata Consultancy Services's Mobile hiring. Full responsibilities, required qualifications, and the apply link are listed in the description below.
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Job Description
TCS has been a great pioneer in feeding the fire of young techies like you. We are a global leader in the technology arena and theres nothing that can stop us from growing together.
What we are looking for
Role: Service Desk Agent
Experience Range: 3 to 7 Years
Location: Hyderabad
Interview Date: Saturday Online
Must Have:
- Serving as the first point of contact for customers seeking technical assistance over the Phone & Self-Service tickets / Chat
- Willing to work in night shifts over prolonged period
- Excellent written & spoken communication skills
- Demonstrate effective soft skills, active listening skills and ability to empathize with customer’s situation
- Effectively manage length of calls, handle time, and after call work
- Walk the customer through the problem-solving process
- Determining the best solution based on the issue and details provided by customers
- Provide accurate information on IT products or services
- Good troubleshooting skills involving:
O Assisting users with password resets and account unlock for reported incidents and requests.
- Performing remote troubleshooting through diagnostic techniques and pertinent questions
- System boot issues and Microsoft Office related issues
O Provide connectivity support for home users including network broadband, Virtual Technologies, and VPN
o Providing support on technologies such as MFA, SCCM
o Providing smartphone assistance for in home connectivity
Positive to Have:
o Providing Apple, Android device support over the phone
o Using specific tools to diagnose issues, make recommendations for resolution
o Placing corporate phone orders through authorized vendor portals
o Supporting hardware collection of terminated employees
o Providing support through the technologies such as Nexthink, Controlup and App Volume Manager
o Providing support to MacOs devices.
O Good working knowledge and experience in Active Directory (Add/Remove & Edit Users), Office 365, Jamf.
O Printer configuration and troubleshooting
o Creating and updating the Knowledge base articles for the infrastructure support
Essential
o Providing Apple, Android device support over the phone
o Using specific tools to diagnose issues, make recommendations for resolution
o Placing corporate phone orders through authorized vendor portals
o Supporting hardware collection of terminated employees
o Providing support through the technologies such as Nexthink, Controlup and App Volume Manager
o Providing support to MacOs devices.
O Good working knowledge and experience in Active Directory (Add/Remove & Edit Users), Office 365, Jamf.
O Printer configuration and troubleshooting
o Creating and updating the Knowledge base articles for the infrastructure support
Minimum Qualification:
- 15 years of full-time education
- Minimum percentile of 50% in 10th, 12th, UG & PG (if applicable)
Frequently Asked Questions
How do I apply for the IT Help Desk Analyst (Hyderabad) position at Tata Consultancy Services?
Use the Apply button above to submit your application directly to Tata Consultancy Services. Most applications take less than 5 minutes if your resume and contact details are ready, and you'll be routed to the employer's official application system to finish.
Where is the IT Help Desk Analyst (Hyderabad) position at Tata Consultancy Services located?
This position is based in Hyderabad. Tata Consultancy Services has not indicated remote or hybrid options for this role, so candidates should plan for on-site work.
What does a IT Help Desk Analyst (Hyderabad) at Tata Consultancy Services earn?
Tata Consultancy Services has not disclosed a salary range in this posting. Many employers share specifics later in the interview process; you can also ask during a recruiter screen if compensation transparency is important to you.
When was the IT Help Desk Analyst (Hyderabad) role at Tata Consultancy Services posted?
This role was posted on April 6, 2026 (63 days ago). It's still listed as actively hiring; we re-confirm openings against the source system multiple times per day and remove closed roles.
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