AWS Connect Engineer
Tata Consultancy ServicesRole Overview
Tata Consultancy Services is hiring a senior-level AWS Connect Engineer. This is a full-time role in Kalaburagi. Full responsibilities, required qualifications, and the apply link are listed in the description below.
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Job Description
Dear Candidates,
TCS invites you for exclusive walk-in drive
Role: AWS Connect Engineer
Experience: 6-8 years
Location: Chennai
Address: Tata Consultancy Services, Chennai 1 Etc Tower, ETL Infrastructure Services Limited IT Sez, 200 Feet Radial Rd, MCN Nagar Extension, Perungudi, Chennai, Tamil Nadu 600097
Date of interview: 18/04/2026 (Saturday)
Mode of interview: Face-to-face
JOB REQUIREMENT
- 6-8 years of experience as an AWS / Contact Centre Engineer with a strong background in Amazon Connect and cloud native solutions
- Handson experience in designing, configuring, and managing Amazon Connect contact flows, queues, routing profiles, and business hours
- Strong experience in building serverless integrations using AWS Lambda (Python / Node.js)
- Experience working with Amazon DynamoDB for contact flow logic, routing decisions, and configuration data
- Handson exposure to Amazon Lex for IVR automation and self-service chatbot implementations
- Experience integrating Amazon Connect with CRM systems and third-party APIs using REST services
- Good understanding of call recording, callbacks, holiday routing, failover, and high availability designs
- Working knowledge of AWS CloudWatch for monitoring, logging, troubleshooting, and performance optimization
- Experience supporting multichannel contact center solutions (voice, chat, tasks)
- Functional knowledge of Telecom / Contact Centre operations and customer experience platforms
- Experience working in Agile / Scrum delivery models
- Strong analytical, communication, documentation, and problem-solving skills
ROLES AND RESPONSIBILITIES
- Design, configure, and maintain Amazon Connect contact flows, queues, routing profiles, and operating schedules
- Implement skill based and dynamic routing logic using AWS Lambda and DynamoDB
- Develop and integrate Amazon Lex bots for IVR automation and self-service capabilities
- Integrate Amazon Connect with CRM platforms, enterprise systems, and third-party APIs
- Configure call recording, callbacks, holiday routing, business hours, and failover mechanisms to ensure resilience
- Monitor, analyzed, and optimize contact center health and performance using AWS CloudWatch
- Support and maintain multichannel contact center capabilities including voice, chat, and tasks
- Collaborate with cloud architects, DevOps, telecom, and application teams to deliver high-quality solutions
- Participate in Agile ceremonies including sprint planning, reviews, and retrospectives
- Provide production support, incident resolution within SLAs, documentation, and knowledge transfer to operations teams
Frequently Asked Questions
How do I apply for the AWS Connect Engineer position at Tata Consultancy Services?
Use the Apply button above to submit your application directly to Tata Consultancy Services. Most applications take less than 5 minutes if your resume and contact details are ready, and you'll be routed to the employer's official application system to finish.
Where is the AWS Connect Engineer position at Tata Consultancy Services located?
This position is based in Kalaburagi. Tata Consultancy Services has not indicated remote or hybrid options for this role, so candidates should plan for on-site work.
What does a AWS Connect Engineer at Tata Consultancy Services earn?
Tata Consultancy Services has not disclosed a salary range in this posting. Many employers share specifics later in the interview process; you can also ask during a recruiter screen if compensation transparency is important to you.
When was the AWS Connect Engineer role at Tata Consultancy Services posted?
This role was posted on April 15, 2026 (54 days ago). It's still listed as actively hiring; we re-confirm openings against the source system multiple times per day and remove closed roles.
How much experience does the AWS Connect Engineer role at Tata Consultancy Services require?
This is a senior-level position. Most senior roles call for 5+ years of directly relevant experience. Tata Consultancy Services lists their specific requirements in the description below, so review the must-have qualifications closely before applying.
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