Overview IT Support Technician / Help Desk Technician Start: Immediately

• Permanent, Full-Time
• Location: Northeast BC
• Company: Confidential Salary: Starting at $75,000 annually plus bonuses and cash benefits Ready to relocate and level up your IT career? Do you enjoy the outdoors and want to live closer to nature? Are you looking for a stable, long-term role where your skills make an immediate impact? Think BIG about your career. You have our commitment to a strong future in IT. Northeast BC is a dream destination for outdoor enthusiasts, home to waterfalls, alpine meadows, lakes, canyons, caves, and mountain summits. Our confidential client operates a large-scale, safety-focused industrial site in the region and is seeking a hands-on IT Support Technician / Help Desk Technician to support site-based operations. If you enjoy being the go-to IT person, solving real problems on-site, and working closely with users in a dynamic operational environment, this role is for you. What’s in it for you? Permanent, full-time employment Competitive salary Comprehensive benefits package (medical, dental, vision) Paid vacation and statutory holidays Retirement or savings plan (where applicable) Stable employment in a long-term operation Opportunity to work directly with enterprise systems and senior IT teams A role where you can see the results of your work immediately Live where your outdoor and nature-based lifestyle thrives What is the role? Provide day-to-day, on-site IT support from the mine site office. Act as the primary point of contact for all IT-related issues at the work location. Install, configure, maintain, and upgrade computer hardware, software, printers, and peripherals. Diagnose, repair, or replace damaged hardware and resolve system and application issues. Install and upgrade operating systems and security software. Create and manage user accounts and mailboxes. Troubleshoot Microsoft Exchange, Outlook, and Webmail issues. Support Microsoft Office applications (Word, Excel, PowerPoint, Visio). Troubleshoot network connectivity issues and establish new connections as required. Support wired and wireless networks, including switches, cabling, and Wi-Fi access points. Work with corporate IT teams and other sites on network, systems, and infrastructure projects. Perform daily system and data backups. Proactively create and maintain technical documentation. Ensure site IT operations align with corporate standards, governance, and security policies. Collaborate with senior IT team members to improve systems and network performance. Perform other duties as assigned by management. What do you need to have? Diploma in Information Technology, Computer Science, or a related field. 3+ years of experience in an IT Support Technician or Help Desk role. Strong working knowledge of Microsoft Windows PC and Server operating systems. Experience supporting PC, server, and storage hardware. Strong proficiency with Microsoft Office applications. Cisco (CCNA or equivalent) Microsoft certifications are considered strong assets. MCSE certification is an advantage. Hands-on experience with Microsoft Exchange, Outlook, and Webmail. Experience with Cisco networking equipment, including switches and routers. Working knowledge of Cisco IOS and basic network configuration and troubleshooting. Experience with network switches, structured cabling, and network printers. Hands-on experience troubleshooting Wi-Fi access points and wireless networks. Strong troubleshooting, problem-solving, and decision-making skills. Excellent verbal and written communication skills. Customer-service mindset with the ability to work independently and as part of a team. Valid driver’s license and willingness to travel to site locations as required. Why apply? This is a stable, long-term opportunity for an IT professional who enjoys hands-on work, values strong team collaboration, and wants to build a career in a unique operational environment while enjoying an exceptional outdoor lifestyle. #J-18808-Ljbffr