Noc Engineer 2

What Youll be Responsible for,

• Responsible for 24x7 proactive monitoring of platforms using various tools and email alerts.
• Incident tracking and handling. Create Incidents based on severity and assigning it to respective teams and follow up with teams and update the status as per SLA/TAT.
• Critical, Major incident Handling by creating a bridge call for every incident and work with respective teams towards the resolution.
• Basic troubleshooting of Incidents and alerts
• Root Cause analysis support post incident.
• Release/Change Management: Email notifications for planned and unplanned maintanance activities.
• Publish health and performance of platforms and monitor KPIs against defined SLAs.
• Document errors in Known Error database(KEDB), update & maintain Incident and problem management in tools like Freshdesk and JIRA.
• Installing and configuring alerts for network, infrastructure, Storage, K8, applications, and databases using various tools like Solarwinds, Grafana, ELK
• In charge of ongoing enhancement, refining alerts, enabling tools for proactive notifications, and minimizing disruptions.

What You'd have?

• Skilled in utilizing monitoring tools such as SolarWinds, ELK, Grafana, Netdata, OpenObserve
• Strong communication skills to effectively to handle incidents and calls.
• Knowledgeable about network protocols (TCP/IP, DNS), network hardware (routers, switches, firewalls), and related concepts (LAN/WAN, VPN, MPLS).
• Knowledgeable on ITIL V4 framework
• Proficient in MySQL and Linux environments.
• Experience in alert mitigation and optimization.
• Experience in writing SQL queries.
• Basics of scripting languages (Shell/Python).

Why join us?

• Impactful Work: Play a pivotal role in safeguarding Tanla's assets, data, and reputation in the industry.
• Tremendous Growth Opportunities: Be part of a rapidly growing company in the telecom and CPaaS space, with opportunities for professional development.
• Innovative Environment: Work alongside a world-class team in a challenging and fun environment, where innovation is celebrated.

Tanla is an equal opportunity employer. We champion diversity and are committed to creating an inclusive environment for all employees.