Salesforce Functional Designer/ Analyst

As a Salesforce Functional designer, you will play a key role within an Agile squad, partnering with the Product owner, functional Lead, QA lead, developers and other stakeholders to ensure high quality delivery of Salesforce features and enhancements. You will be responsible for translating business needs into clear user stories, creating well-defined functional and non-functional specifications of the solution.

Key Responsibilities:

• Collaborate with the Product owner and functional Lead to refine the product backog, translate business needs into detailed user stories and define acceptance criteria
• Engage with stakeholders to gather, clarify and validate requirements (performance, usability, compliance security included)
• Participate all scrum ceremonies and lead squad refinement sessions
• Support QA by providing functional scenarios, clarifying requirements and validating test cases against business needs
• Perform POC and impact analysis on existing Salesforce processes, configurations and data
• Configure Salesforce declarative features like validation rules, flows, page layouts, profiles, PS and PSG to support business needs
• Assist in defect triage and resolution
• Ensure compliance with Salesforce best practices and security standards

Skills and Qualifications

• Relevant college, university, or post-graduate degree in Engineering or related education
• 8+ years of experience working as a Salesforce Analyst/Designer and 5+ years experience in financial industry
• Strong experience as a Salesforce Administrator and foundational understanding of Salesforce Financial Services cloud
• Experience creating and managing user stories, acceptance criteria and backlog refinement
• Basic understanding of banking workflows, customer and product lifecycle
• Experience with Jira, confluence or similar Agile project management tools
• Familiarity with Agile delivery, Jira, confluence and DevOps pipelines in enterprise settings