Entry Level Help Desk Technician

Job Title: Entry Level Help Desk Technician

Job Summary

We are seeking a motivated Entry Level Help Desk Technician to join our well-established Canadian IT services team. This role is ideal for recent graduates or individuals seeking entry level IT support jobs who want to develop key skills such as basic troubleshooting, customer service, and Microsoft Windows support. If you are eager to build your IT career with hands-on tasks and a supportive team, this it help desk jobs entry level position offers a solid start with clear paths for growth.

Responsibilities

• Provide first-level technical support to end-users by diagnosing and resolving hardware, software, and network issues.
• Manage and update support tickets using our ticketing system to ensure accurate tracking and timely resolution.
• Assist with user account management in Active Directory including password resets and permissions setup.
• Support installation and configuration of Microsoft Windows operating systems and related software applications.
• Communicate technical information clearly to non-technical users, ensuring a positive customer service experience.

Qualifications

• Post-secondary education in IT, Computer Science, or a related field preferred or equivalent experience.
• Basic understanding of network fundamentals, Microsoft Windows operating systems, and Active Directory.
• Strong communication and interpersonal skills with a customer-focused attitude.
• Ability to use ticketing systems effectively and manage multiple support requests.
• Eagerness to learn, adapt, and grow in a team-oriented environment.

Benefits

• Competitive salary reflecting your experience and skills.
• Comprehensive health benefits including dental and vision coverage.
• Paid training programs and access to certification opportunities to boost your IT career.
• Flexible scheduling options to support a healthy work-life balance.
• Mentorship programs and career development opportunities within a growing company.

Why Apply?

At Maple IT Solutions, you will join a welcoming and inclusive team that values continuous learning and employee growth. We understand that starting your IT career can feel challenging, which is why we emphasize mentorship, clear communication, and steady support to help you build confidence in your skills.

Our culture encourages teamwork and professional development, offering you the chance to expand your technical knowledge through hands-on experience, structured training, and certification sponsorship. We aim to create a workplace where entry level IT positions serve as a true launching pad for your future career.

If you seek a stable role with predictable hours and an employer that invests in your success, this entry level help desk job opportunity in Canada is an excellent fit. Join us at Maple IT Solutions and take the next step in your IT career!

Application Instructions:

Ready to start your journey with us? Please submit your resume and a brief cover letter outlining your interest in the Entry Level Help Desk Technician role. We look forward to reviewing your application and exploring how we can grow together in the IT field.