Business Analyst Retail Banking

You have experience in Banking and Financial Services, with a proven track record of leading or playing a significant role in end-to-end digital transformation programs in Agile environments.

Retail Banking:

• Mandatory experience in Retail Banking.
• Understanding of Mobile In-app, Push notifications, SMS, and Email.
• Knowledge of data consolidation from multiple sources into Data warehouse.
• Familiarity with cloud platforms, possibly GCP, similar to how PEGA is on GCP in some markets.
• Proficient in Agile methodologies, processes, and working environments.
• Knowledge of saving and current accounts, personal loans, and mortgages.
• Experience in Contact Center Optimization including IVR, Browser changes under Digital channels.
• Expertise in Branch optimization and Payments.

Roles And Responsibility:

• Conduct current state research, data gathering, and analysis.
• Perform data analysis and modelling.
• Analyze and document processes.
• Gather business requirements from CLIENT stakeholders.
• Define and prioritize business requirements.
• Ensure traceability of business requirements into solution design.
• Design high-level business solutions covering various aspects.
• Evaluate costs, benefits, and obstacles of potential solutions.
• Support key decisions by Project sponsor or steering committee.
• Align the analysis effort to SAFe methodology.

Overall:

• Gather business requirements and create business flows.
• Develop user stories and document business requirements.
• Provide support in UAT Testing and operational readiness.
• Assist in Release Management and track operational benefits.
• Support risk management and change propagation.
• Provide training support for operational changes. You have experience in Banking and Financial Services, with a proven track record of leading or playing a significant role in end-to-end digital transformation programs in Agile environments.

Retail Banking:

• Mandatory experience in Retail Banking.
• Understanding of Mobile In-app, Push notifications, SMS, and Email.
• Knowledge of data consolidation from multiple sources into Data warehouse.
• Familiarity with cloud platforms, possibly GCP, similar to how PEGA is on GCP in some markets.
• Proficient in Agile methodologies, processes, and working environments.
• Knowledge of saving and current accounts, personal loans, and mortgages.
• Experience in Contact Center Optimization including IVR, Browser changes under Digital channels.
• Expertise in Branch optimization and Payments.

Roles And Responsibility:

• Conduct current state research, data gathering, and analysis.
• Perform data analysis and modelling.
• Analyze and document processes.
• Gather business requirements from CLIENT stakeholders.
• Define and prioritize business requirements.
• Ensure traceability of business requirements into solution design.
• Design high-level business solutions covering various aspects.
• Evaluate costs, benefits, and obstacles of potential solutions.
• Support key decisions by Project sponsor or steering committee.
• Align the analysis effort to SAFe methodology.

Overall:

• Gather business requirements and create business flows.
• Develop user stories and document business requirements.
• Provide support in UAT Testing and operational readiness.
• Assist in Release Management and track operational benefits.
• Support risk management and change propagation.
• Provide training support for operational changes.