Production Support Engineer

Note: Fidelity will not provide immigration sponsorship for this position.

This position is for a Distributed Developer / Support Engineer within the R4 Responsive Customer and Account Maintenance Team covering multiple products in the Brokerage Recordkeeping Technology organization.

This Engineer will be responsible for responding to production incidents. You will closely with our business partners responding to application specific questions and work with the product teams to promote availability, resilience, and stability.

Skills Required

College degree in Computer Science or related field

Knowledge of Java, Datadog, Cloud (AWS)

Experience triaging production issues, locating performance improvements, and working with developers on production resolution

Responsibilities

This associate will assist in responsive scope:

Distributed On-Call Support

Ad-hoc Research/Analysis Requests

DR Testing

Audits

Code Reviews

Patching

Rehydration

Maintaining Playbooks

Collaboration with Ready Pillar

Certificate Management

Maintaining Reliability and Observability within the CAM Application.

Mainframe focus on Stability of the CAM Application which has critical Tier 0 and Tier1 Applications

Certifications

Category:

Information Technology

Most roles at Fidelity are Hybrid, requiring associates to work onsite every other week (all business days, M-F) in a Fidelity office. This does not apply to Remote or fully Onsite roles. Some roles may have unique onsite requirements. Please consult with your recruiter for the specific expectations for this position.

Please be advised that Fidelity's business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.

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