Copy of Field Service Technician

Job Description Job Description Description: Swan Analytical USA is seeking a Field Service Technician to join our dynamic team. The Field Service Technician will play a crucial role in ensuring the optimal functioning and performance of our analytical instruments at customer sites. As a Swan Field Service Technician, you will be responsible for on-site installation, maintenance, troubleshooting, and repair of our instruments, as well as competitors, providing outstanding technical support to our valued customers. This role will require up to 100% Travel (Mon-Fri only).

Key Responsibilities: 1.

Installation and Commissioning: · Install and commission SWAN analytical instruments at customer locations. · Ensure proper calibration and configuration to meet customer specifications. 1.

Preventive Maintenance: · Conduct routine preventive maintenance activities to ensure instruments operate at peak performance. · Keep detailed maintenance records and update service documentation. 1.

Technical Support: · Provide exceptional technical support to customers via phone, email, and on-site visits. · Troubleshoot and diagnose issues with instruments promptly and effectively. 1.

Repair and Upgrades: · Perform instrument repairs, replacements, and upgrades as required. · Coordinate with the support admin and manager to source and order replacement parts. 1.

Customer Training: · Train customers on the proper use, maintenance, and calibration of water instrumentation. · Offer guidance on optimizing instrument performance. 1.

Documentation: · Maintain accurate service records, equipment logs, and reports. · Ensure timely submission of service reports and required documentation. 1.

Continuous Learning: · Stay up to date with SWAN's product advancements and industry trends. · Participate in training programs and workshops to enhance technical knowledge. Requirements: