[Remote] Payments MFT Engineer & Production Support I

Note: The job is a remote job and is open to candidates in USA. Sutton Bank is responsible for monitoring secure file movement between the bank, its partners, and clients. The Payments MFT Engineer & Production Support I role involves supporting critical file movement on a 24/7 schedule, managing file deliveries, and ensuring effective communication with partners regarding any issues.

Responsibilities

• Manages and tracks all daily, weekly, monthly, quarterly file deliveries
• Reports and documents all late files as they pass the expected delivery times
• Contacts PPO specialists to request late or missing files as needed
• Monitors, reports and remediates failed jobs queue in the MFT software
• Identifies and works with Payments Processor Operations Team to ensure that all issues are reported to the Partner Processors as they arise
• Reports all unknown files that arrive from Partners to MFT & Production Support Manager
• Works with the Payments Teams and/or Partner on project implementations
• Assists in creating and supports changes required to file staging and loading
• Communicates findings and solutions to Payments MFT & Production Support Manager and project Partners as required
• Assists in monitoring expiring encryption keys and SFTP credentials
• Provides 24/7 support of critical files flows by responding to alerting (on call)
• Assists in test environment data requirements setup and maintenance, testing and validation as assigned
• Works with Data Teams as assigned on any additional files issues that are uncovered
• Suggests technical alternatives and improves/streamlines MFT processes and systems
• Thoroughly understands the processes provided on the Sutton Data Lake

Skills

• Bachelor's degree in a computer related discipline
• Technical IT experience in overall IT Support
• Strong knowledge of HTTP, HTTPS, and SFTP protocols
• Understanding and management of SSL, TLS, data encryption, and certificates
• Ability to communicate effectively and clearly, both in verbal and written communications
• Excellent interpersonal skills
• Strong knowledge of the Payments Industry and/or card processing
• Ability to respond to common inquiries or complaints from employees, customers, regulatory agencies, or members of the business community
• Ability to effectively present information to top management and employee groups
• Ability to assist in writing training documents, policies, procedures and correspondence
• Ability to define problems, collect data, establish facts and draw valid conclusions
• Ability to solve problems and deal with a variety of concrete variables in situations where only limited standardization exists
• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form
• Must have ability to analyze and solve complex problems, develop automated systems
• Proven ability to support multiple projects simultaneously in a deadline-driven environment
• Excellent problem-solving skills
• Ability to articulate technical concepts both written and oral
• Ability to read, analyze and comprehend general business periodicals, professional journals, technical procedures, audit reports, or governmental regulations
• Ability to learn new languages and technologies
• Ability to work with SQL to develop IDE's
• Ability to work with database technologies like mySQL, Oracle, SQL Server
• Ability to manipulate data for meaningful reporting
• Must be a self-starter with the ability to work effectively, both independently and in team settings, to include close collaboration with Processors

Company Overview

• Sutton Bank is a bank that provides savings, mortgage lending, and investment services. It was founded in 1878, and is headquartered in Ashland, Oregon, USA, with a workforce of 51-200 employees. Its website is http://suttonbank.com.

Company H1B Sponsorship

• Sutton Bank has a track record of offering H1B sponsorships, with 1 in 2023, 1 in 2022, 1 in 2020. Please note that this does not guarantee sponsorship for this specific role.