Resident Services Professional - Roving Temporary

<p><strong><u>Resident Services Professional - Garden Park, </u></strong><strong><u>San Diego area and surrounding cities</u></strong></p> <div><strong>Who we are:</strong></div> <div>&nbsp;</div> <div>At Sunrise, we practice resident hospitality, focusing on what matters most: Helping people feel right at home. We are <em>people </em>people who pride ourselves in providing our residents with a Positive Living Experience.</div> <div>&nbsp;</div> <div><strong>About the role:</strong></div> <div>&nbsp;</div> <div>The Resident Services Professional is responsible for providing customer service support.&nbsp; As the first point of contact for residents and prospective residents, you will play a vital role in creating a welcoming and professional environment. You will provide accurate information, support leasing activities, coordinate appointments, and ensure a seamless resident experience from initial inquiry through move-in and beyond.</div> <div>&nbsp;</div> <div><strong>Hourly pay range:</strong></div> <div>$24.00 - $26.00 DOE</div> <div> <ul> <li> <p>This is a full-time, temporary position with the opportunity for full-time conversion based on performance and business needs. The role is benefits-eligible and offers the opportunity to earn leasing bonuses.</p> </li> <li> <p>This is an excellent opportunity to demonstrate your impact, grow within the organization, and potentially transition into a permanent role.</p> </li> </ul> </div> <p>&nbsp;</p> <p><strong>Key Responsibilities:</strong></p> <ul data-start="744" data-end="2196"> <li data-start="744" data-end="844"> <p data-start="746" data-end="844">Deliver exceptional resident services through daily interaction and professional correspondence.</p> </li> <li data-start="845" data-end="971"> <p data-start="847" data-end="971">Serve as the primary point of contact for residents and prospects, directing inquiries to appropriate resources as needed.</p> </li> <li data-start="972" data-end="1073"> <p data-start="974" data-end="1073">Greet and assist customers in person and by phone in a friendly, timely, and professional manner.</p> </li> <li data-start="1074" data-end="1152"> <p data-start="1076" data-end="1152">Provide complete and accurate rental information to prospective residents.</p> </li> <li data-start="1153" data-end="1243"> <p data-start="1155" data-end="1243">Promote the outstanding housing opportunities within the Sunrise Management portfolio.</p> </li> <li data-start="1244" data-end="1346"> <p data-start="1246" data-end="1346">Encourage property visits and coordinate appointments with Property Supervisors and Site Managers.</p> </li> <li data-start="1347" data-end="1424"> <p data-start="1349" data-end="1424">Schedule appointments for supervisors, residents, customers, and vendors.</p> </li> <li data-start="1425" data-end="1487"> <p data-start="1427" data-end="1487">Accurately process rental applications in a timely manner.</p> </li> <li data-start="1488" data-end="1557"> <p data-start="1490" data-end="1557">Prepare lease agreements and move-in documentation for execution.</p> </li> <li data-start="1558" data-end="1643"> <p data-start="1560" data-end="1643">Address and resolve resident concerns and complaints promptly and professionally.</p> </li> <li data-start="1644" data-end="1735"> <p data-start="1646" data-end="1735">Communicate important information clearly and accurately, both verbally and in writing.</p> </li> <li data-start="1736" data-end="1800"> <p data-start="1738" data-end="1800">Assist residents with submitting and completing work orders.</p> </li> <li data-start="1801" data-end="1896"> <p data-start="1803" data-end="1896">Organize and prioritize responsibilities to ensure timely completion of tasks and projects.</p> </li> <li data-start="1897" data-end="1985"> <p data-start="1899" data-end="1985">Support the creation and distribution of promotional materials for community events.</p> </li> <li data-start="1986" data-end="2125"> <p data-start="1988" data-end="2125">Represent Sunrise Management and its communities with professionalism at all times, maintaining a polished and businesslike appearance.</p> </li> <li data-start="2126" data-end="2196"> <p data-start="2128" data-end="2196">Ensure full compliance with Fair Housing policies and regulations.</p> </li> </ul> <p>&nbsp;</p> <p>&nbsp;</p> <h4 data-start="0" data-end="22"><strong>What You’ll Need:</strong></h4> <ul data-start="24" data-end="407"> <li data-start="24" data-end="107"> <p data-start="26" data-end="107">Previous experience in property management leasing and administrative support required.</p> </li> <li data-start="108" data-end="218"> <p data-start="110" data-end="218">High level of computer proficiency, with the ability to quickly learn and adapt to new software platforms.</p> </li> <li data-start="219" data-end="266"> <p data-start="221" data-end="266">High school diploma or equivalent required.</p> </li> <li data-start="267" data-end="407"> <p data-start="269" data-end="407">Strong verbal and written communication skills, with the ability to interact professionally with residents, prospects, and team members.</p> </li> </ul> <p data-start="409" data-end="568" data-is-last-node="" data-is-only-node="">This is an excellent opportunity for a detail-oriented professional who thrives in a fast-paced environment and is committed to delivering exceptional service.</p> <p>&nbsp;</p> <p>&nbsp;</p> <h4 data-start="0" data-end="17">Who You Are:</h4> <ul data-start="19" data-end="665"> <li data-start="19" data-end="108"> <p data-start="21" data-end="108">A confident and empathetic leader who builds trust and fosters positive relationships</p> </li> <li data-start="109" data-end="178"> <p data-start="111" data-end="178">An exceptional communicator with strong written and verbal skills</p> </li> <li data-start="179" data-end="262"> <p data-start="181" data-end="262">A collaborative team player who thrives in a supportive, fast-paced environment</p> </li> <li data-start="263" data-end="343"> <p data-start="265" data-end="343">A proactive problem solver with sound judgment and decision-making abilities</p> </li> <li data-start="344" data-end="435"> <p data-start="346" data-end="435">Curious, forward-thinking, and motivated to continuously improve processes and outcomes</p> </li> <li data-start="436" data-end="498"> <p data-start="438" data-end="498">Growth-oriented, highly organized, and attentive to detail</p> </li> <li data-start="499" data-end="582"> <p data-start="501" data-end="582">Tech-savvy with a solid understanding of marketing principles and digital tools</p> </li> <li data-start="583" data-end="665"> <p data-start="585" data-end="665">Target-driven and results-focused, with a strong commitment to achieving goals</p> </li> </ul> <p data-start="667" data-end="836" data-is-last-node="" data-is-only-node="">You bring professionalism, energy, and initiative to everything you do—and you’re passionate about creating exceptional experiences for residents and team members alike.</p> <p>&nbsp;</p> <p><strong>What’s in it for you:</strong></p> <p>We believe people do their best work when they’re supported—personally, professionally, and beyond. Here’s what you can expect as part of our team:</p> <ul> <li><strong>Competitive compensation and career growth –&nbsp;</strong>As our company continues to grow and expand, so do the opportunities for our team.</li> <li><strong>Comprehensive Health Benefits –</strong> We offer medical, dental, and vision insurance to keep you and your family healthy.</li> <li><strong>Tax-Saving Benefits</strong> – Take advantage of a Flexible Spending Account (FSA) to manage healthcare and dependent care expenses efficiently.</li> <li><strong>Peace of Mind</strong> – Company-paid life insurance offers financial protection for you and your loved ones.</li> <li><strong>Work Model</strong> – Strong support for a&nbsp; work-life balance while keeping you connected and engaged.</li> <li><strong>Time to Recharge</strong> – Generous <strong>paid vacation, sick leave, and holidays</strong> so you can truly unplug and come back refreshed.</li> </ul> <div>Sunrise Management is an equal opportunity employer and a drug free workplace. &nbsp;We celebrate diversity and are committed to creating an inclusive environment for all team members.&nbsp;</div>