Technical Support Specialist | Naval Station Great Lakes, IL (1879)

Position Title: Technical Support Specialist

Clearance: Active SECRET required

Position Type/Status: Full-Time, On-Site | Contingent upon contract award

Locations:

• Dahlgren, VA (4 positions) -- NSWC Dahlgren Division

Headquarters

• Norfolk, VA (1 position) -- Naval Station Norfolk
• San Diego, CA (1 position) -- Naval Base Point Loma
• Great Lakes, IL (1 position) -- Naval Station Great

Lakes

OVERVIEW -

We are seeking a

motivated Technical Support Specialist to

join our team supporting the Surface Combat Systems Training Command (SCSTC).

This position provides hands-on IT and network support across the SCSTC

enterprise, ensuring reliable access to Navy training systems and enterprise

information systems.

The Technical

Support Specialist will apply foundational networking, system administration,

cybersecurity awareness, and customer support skills to maintain system

availability, troubleshoot hardware and software issues, and uphold information

security standards.

KEY RESPONSIBILITIES -

Technical Support &

System Administration:

• Support daily operation and

maintenance of computers, networks, peripherals, and electronic devices.

• Monitor system performance,

availability, and connectivity to ensure continuity of IT services.

• Apply system administration

concepts, including OS command-line tools (ipconfig, netstat, etc.).

• Utilize common network tools

(ping, traceroute, nslookup) for diagnostics and troubleshooting.

• Support cloud environments

(SaaS, IaaS, PaaS) and understand basic cloud service models.

• Assist with identity and

access management tasks, including PKI, account creation, and access

troubleshooting.

Networking & Security

Support:

• Work with core networking

protocols (TCP/IP, DHCP, DNS) to resolve connectivity issues.

• Apply cybersecurity

principles and best practices to protect systems and data.

• Support data security

requirements including PII, PHI, and PCI handling procedures.

• Follow organizational IT and

user security policies related to access control, incident processes, and

classification requirements.

Help Desk & Service

Delivery:

• Provide Tier I/Tier II

support to troubleshoot incidents, document resolutions, and escalate

issues as needed.

• Identify incident trends,

support root-cause analysis, and contribute to continuous improvement

activities.

• Apply service desk best

practices to deliver high-quality customer service and timely problem

resolution.

• Assist with risk assessment

and mitigation activities to support a secure and resilient IT

environment.

REQUIRED QUALIFICATIONS -

• Bachelor’s

degree in

Electrical/Electronic/Computer Engineering, Computer Science, or

Information Systems.

• Active

SECRET clearance

required at hire.

• 2+ years of

IT or Help Desk support experience in industry, Federal, or DoD environments.

• Foundational understanding

of:

• Networking concepts and

troubleshooting tools

• System administration and OS

command-line utilities

• Cloud computing models
• Security principles,

policies, and compliance standards

• Ability to provide

professional, customer-focused technical support.

• IAT Level I

certification

required (A+ CE, Network+ CE, Security+ CE, SSCP, CySA+, GSEC, GICSP, CND,

CCNA-Security, CCNP-Security, CASP CE, GCED, or GCIH).

PREFERRED QUALIFICATIONS -

• Experience supporting Navy,

DoD, or training network environments.

• Familiarity with ticketing

systems such as ServiceNow or Remedy.

• Experience with Active

Directory, account provisioning, or PKI processes.