M365 L2 Admin

Job Description Remaining Positions: 1 Details: Part of Stefaninis Infrastructure Services division, the Digital Workplace Platform (DWP) team continues to grow, and we are seekingM365 L2Engineerto performtechnical support activities key to delivering Microsoft 365 Services to customers according to specific agreements with them.This roleoperatesunder 24x7 rotating shifts schedule with 8 hours shifts.Job ResponsibilitiesMonitor and analyze Office 365 environments and services tomaintainservice quality in line with Stefanini values and client agreements.Collaborate with other support teams (Service Desk, Infrastructure, DevOps, etc.) to ensure seamless, end-to-end service delivery.ProvideLevel 2 technical supportfor Microsoft 365 services including:Exchange OnlineMicrosoft TeamsSharePoint OnlineOneDrive for BusinessAzure AD / Entra IDReport operational issues, risks, and concerns to operational or account management as needed.Performadvanced troubleshootingusing Microsoft 365 admin portals, PowerShell, and diagnostic tools.Manage and troubleshoot:Mail flow and transport rulesTeamspolicies and voice configurationsSharePoint permissions and site issuesIdentity and authentication issues (MFA, Conditional Access, SSO)Ensure strict adherence to client-specific policies, practices, and procedures at all times.Maintain a continuous learning mindset, staying up to date with best practices and new developments in the industry.Contribute ideas to improve existing processes, tools, and team performance.Actively share knowledge,expertise, and best practices within the team to support growth and consistency.Assistteam members during escalations or complex issues, promoting teamwork andknowledge transfer.Handleincidents, service requests, and problem recordsthrough the ticketing systemin accordance withSLA and priority definitions.Regularly report on task progress, operational issues, and challenges to the line manager.Provide suggestions tooptimizeservice delivery and operationalprocesses.Job Requirements Details: Proficiencyin English (spoken and written) is essential.Availability to work rotational 24/7 shifts.Experience working withMicrosoft 365 Admin Center and related service portals.Understanding ofExchange Online administration(mailboxes, mail flow, distribution groups).Basic administration ofMicrosoft Teams policies and collaboration features.Familiarity withSharePoint Online / OneDrive permissions and sharing models.Understanding ofMicrosoft Entra ID (Azure AD)concepts such as:Identity managementMFAConditional Access (basic understanding).Experience working withinITSM frameworks (ITIL knowledge is a plus).Ability to manageincidents, service requests, and escalationsthrough a ticketing system.Experience working withSLAs, priorities, and escalation procedures.Ability totroubleshoot Microsoft 365 service issues using logs, diagnostics tools, and PowerShell.Experience troubleshooting authentication and identity related issues(MFA, login failures, account synchronization, permissions).Familiarity with core technologies such as:Microsoft 365 / Office 365Active DirectoryExchangeMicrosoft TeamsWindows Server & Client OSDNSMobile operating systems (iOS/Android).Strong analytical skills and a proactive, problem-solving mindset.Customer-oriented attitude with the ability to prioritize and manage tasks in a dynamic environment.Insight into Stefaninis business and service delivery models is a plus.Demonstrated ability to adapt and remain flexible in a fast-paced, changing environment.Certifications such as the following are considered an advantage:Microsoft MS-900 - Microsoft 365 FundamentalsMicrosoft AZ-900 - Azure FundamentalsMS-900 - Security Compliance and Identity FundamentalsOptionalbut good:Experience supportingenterprise environments with large user bases.Experience providingremote troubleshooting and user support.MS-900 - Security Compliance and Identity Fundamentals Pay Range: Based on Experience