Genesis Experience Manager Ownership (Service Advisor)

Genesis Experience Manager Ownership (Service Advisor) Job Category: Service Staff Requisition Number: SERVI007713 - Posted : April 9, 2026 - Full-Time - On-site Locations Showing 1 location Description At Steele Auto Group, work is more than a job. It is a chance to inspire positive impact through every interaction, every vehicle, every journey. Our people are at the heart of it all, because everything we do is driven by you. Your passion. Your purpose. Your potential.

Genesis

Halifax is looking for a Genesis Experience Manager Ownership (Service Advisor) who brings energy, professionalism, and a genuine passion for helping people. If you take pride in creating seamless, positive experiences for every customer, this could be the opportunity for you. In this role, you are more than someone who books appointments, you are the trusted connection between our customers and their vehicles.

You will take the time to understand each customer’s needs, provide clear and thoughtful guidance, and ensure they feel confident and cared for every step of the way. Your ability to build trust and communicate effectively plays a key role in the success of the dealership and the long-term loyalty of our customers. Wage commensurate with knowledge, skills, and experience.

What you’ll be doing:

• Deliver a welcoming, professional experience while identifying customer needs and clearly explaining service recommendations - Keep customers informed throughout the service process, ensuring transparency and confidence every step of the way - Create accurate work orders, estimates, and invoices that reflect all approved services and repairs - Coordinate scheduling and workflow to support an efficient, organized service department - Act as the key liaison between customers and technicians to ensure clear communication and quality outcomes - Identify opportunities to recommend maintenance and additional services that support vehicle performance and safety - Build strong, lasting relationships that drive customer satisfaction, loyalty, and repeat business What you bring:
• A strong background in customer service, with a passion for creating exceptional experiences - A relationship-first mindset, you genuinely enjoy building trust and long-term connections - Excellent communication skills, with the ability to make information clear, simple, and approachable - Strong organizational and problem-solving skills, with great attention to detailA proactive approach, you anticipate needs and go the extra mile for every customer - Comfort learning new systems and processes, with basic proficiency in standard office tools Why You will Love Working with Steele Auto Group: At Steele Auto Group, you are not just joining a company; you are joining a community where you will be empowered to exceed expectations and develop your full potential. We believe in rewarding hard work and supporting every part of your journey. That is why our Total Rewards package is built to help you thrive, physically, financially, and emotionally. Depending on your role and employment type (full-time, part-time, or term), eligible employees can look forward to, some or, all the following:
• 100% Matched Retirement Savings Plan – Put your future at ease with our employer-matched RSP plan, with a maximum of 4% after just 3 months and a maximum of 5% after 5 years!
• Flexible Health & Dental Plans – Choose from six cost-shared plans tailored to your lifestyle. Affordable, dependable coverage for the people who matter most. Enjoy peace of mind knowing you and your family are covered.
• Mental Health & Wellness Support – 24/7 confidential support for you and your family through EFAP.
• Employee Discounts – On vehicle purchases, parts, and service at any of our locations.
• Work Boot Reimbursement – Reimbursement immediately, no waiting required!
• Access to Steele University – you will get engaging, role‑specific training, learn anytime anywhere, track your progress, and earn rewards as you grow your skills! While we make every effort to post our rates accurately, some websites may display salary estimates for this position without our involvement. These figures are generated independently for general comparison and are not provided or verified by Steele Auto Group. We look forward to discussing accurate, role‑specific compensation details with candidates selected to move forward in the recruitment process.

Steele Auto

Group is committed to creating a workplace where your talents are recognized, your growth is championed, and your potential is limitless. We invest in our people, promote from within, and foster a fair, inclusive, and opportunity‑rich environment. As part of this commitment, we ensure that every candidate feels valued and supported throughout the recruitment process.

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