Case Manager-Documentation and Operations (India)

Job Title: Case Manager – Documentation & Operations (Immigration)

Location: Jasola

Department: Immigration Services / Visa Operations/ Documentation

Employment Type: Full-time

Job Summary

The Case Manager will handle end-to-end immigration and visa processing for multiple countries, including Canada PR, UK Visas, Germany (Prospect Card & Job Seeker), New Zealand visas, Schengen visas, Tourist Visas etc. The role requires solid expertise in documentation, compliance, and operational coordination to ensure successful and timely visa outcomes.

Key Responsibilities:1. Case Management (Multi-Country)

• Manage a portfolio of immigration and visa cases across:
• Canada (Express Entry, PNP, PR pathways)
• UK (CAS-based applications)
• Germany (Opportunity Card, Job Seeker Visa)
• Current Zealand (Work, Visitor visas)
• Schengen countries (short-stay tourist/business visas)
• General tourist visas (USA, UK, Europe, etc.)
• Act as a single point of contact for clients throughout the lifecycle.

2. Documentation & Verification

• Review and validate documents such as:
• Educational credentials (ECA for Canada)
• Financial documents (bank statements, GIC, sponsorship proofs)
• Work experience letters and reference letters
• SOPs/LOEs for study and visa applications
• Ensure documentation aligns with each country’s immigration standards and checklist.
• Guide clients on documentation gaps and corrections.

3. Country-Specific Processing Expertise

Canada (PR & Express Entry):

• Profile creation, CRS score evaluation, ITA documentation
• Coordination for ECA, IELTS, and proof of funds
• PR application submission and follow-ups

UK:

• Handling CAS-based applications
• Financial documentation verification (28-day rule)
• Visa filing and biometric coordination

Germany (Opportunity Card / Job Seeker / Student):

• Understanding eligibility (points system for Opportunity Card)
• Blocked account, APS (if applicable), and insurance documentation
• Embassy appointment coordination

Current Zealand:

• Work visa documentation and submission
• Financial eligibility checks

Schengen & Tourist Visas:

• Country-specific checklists (Poland, Germany, Luxemborg, Lithuania, etc.)
• Travel itineraries, cover letters, insurance, and bookings
• Appointment scheduling via VFS/consulates

4. Operations & Coordination

• Manage visa application submissions (online portals and offline/VFS submissions)
• Track timelines, interview dates, and biometric appointments
• Coordinate with internal teams (sales, documentation, legal)
• Liaise with embassies, consulates, and visa centers

5. Client Communication & Advisory

• Provide accurate guidance on visa requirements and processes
• Assist in SOP/LOE structuring for higher approval chances
• Maintain proactive communication and status updates
• Handle escalations and re-application strategies if required

6. Compliance & Quality Assurance

• Stay updated on immigration policy changes across countries
• Perform final quality checks before submission

Required Qualifications:

• Bachelor’s degree (Law, Business, or related field preferred)
• 1–5 years of experience in immigration/visa processing
• Hands-on experience with at least 2–3 of the listed countries

Key Skills:

• Strong documentation and verification skills
• In-depth knowledge of multi-country visa processes
• Excellent client handling and communication
• High attention to detail and compliance awareness
• Ability to manage multiple cases under deadlines
• Familiarity with visa portals

Preferred Skills:

• Experience in Canada PR (Express Entry), UK Student Visa, Tourist Visas cases
• Knowledge of Germany Opportunity Card process
• Experience in high-volume visa processing environments

Pay: ₹15,000.00 - ₹40,000.00 per month

Work Location: In person