Customer Success Specialist

Job Description

Starbucks is seeking a Customer Success Specialist to support daily store operations while delivering outstanding customer experiences in a fast-paced coffee shop environment. This role involves preparing beverages, assisting customers, and ensuring smooth service flow throughout the store. The position focuses on maintaining high service quality, efficiency, and a welcoming atmosphere for every guest.

Responsibilities

• Prepare coffee, espresso, and cold beverages according to company recipes and quality standards.
• Accurately take customer orders and process payments using cash and card systems.
• Provide friendly, prompt, and personalized customer service.
• Prepare and handle food items following strict food safety and hygiene standards.
• Maintain cleanliness and organization of workstations, equipment, and customer areas.
• Restock supplies such as cups, ingredients, and products during shifts.
• Support drive-thru operations where applicable.
• Work collaboratively with team members to ensure efficient and accurate order fulfillment.

Qualifications

• Previous experience in customer service or food service preferred but not required.
• Ability to perform effectively in a fast-paced environment.
• Strong communication and interpersonal skills.
• Basic math skills for handling transactions accurately.
• Flexible availability, including mornings, evenings, weekends, and holidays.

Benefits

• Health, dental, and vision insurance for eligible employees.
• 401(k) retirement plan with company matching contributions.
• Paid time off.
• Employee discounts and complimentary beverages during shifts.
• Tuition assistance programs.
• Tip sharing and performance-based pay opportunities.

About Us

At Starbucks, we are committed to creating a welcoming and inclusive environment where both customers and partners feel valued. Our team members play a vital role in delivering exceptional service and building meaningful community connections every day.