NOC Engineer L1

Job Description

We are looking for a NOC Engineer (Level 1) to monitor and support network infrastructure in a 24/7 enterprise environment. The candidate will be responsible for identifying, troubleshooting, and resolving network issues while ensuring high availability of systems and services.

Key Responsibilities:

• Monitor network devices, servers, and applications using monitoring tools.
• Respond to alerts, incidents, and service requests in a timely manner.
• Perform basic troubleshooting for network, connectivity, and system issues.
• Escalate complex issues to Level 2 or Level 3 support teams when necessary.
• Maintain incident logs and update tickets in the ticketing system.
• Work with internal teams to ensure quick resolution of network outages.
• Follow standard operating procedures and documentation.

Required Skills

• 3–5 years of experience in Network Operations Center (NOC) support.
• Basic knowledge of TCP/IP, DNS, DHCP, LAN/WAN.
• Experience with network monitoring tools (SolarWinds, Nagios, PRTG, etc.).
• Familiarity with ticketing tools such as ServiceNow or Remedy.