Information Technology Support Engineer

StaffBright is seeking an experienced IT Support Engineer for a client in Pontiac, MI, to provide end-user support across a fast-paced and growing organization within the construction industry. This role will play a key part in troubleshooting hardware and software issues, supporting day-to-day IT operations, and ensuring optimal system performance and user productivity across multiple locations.

What You Will Be Doing

• Provide hands-on end-user support for hardware, software, and network-related issues across the organization, ensuring timely resolution and minimal downtime.
• Troubleshoot and resolve issues related to Windows, iOS devices, and Microsoft 365, including account management, access issues, and system performance.
• Set up, configure, and deploy desktops, laptops, mobile devices, and other IT equipment for new and existing employees.
• Manage user accounts, permissions, and access within various systems while maintaining security and compliance standards.
• Support ongoing IT initiatives, including system upgrades, deployments, and process improvements, to enhance overall service delivery.
• Work independently to diagnose technical issues and implement solutions while providing clear communication and support to end users.
• Assist with basic network troubleshooting and support, ensuring connectivity and system reliability across locations.

What We Need From You

• 10+ years of experience in desktop support or IT support roles within a professional environment.
• Associate’s or Bachelor’s degree in Information Technology or a related field.
• Strong technical experience with Windows operating systems, iOS devices, and Microsoft 365 administration and troubleshooting.
• Solid understanding of endpoint management and basic network fundamentals.
• Proven ability to support end users with a wide range of technical needs, including password resets, device setup, upgrades, and general troubleshooting.

StaffBright – Who We Are

StaffBright connects exceptional professionals with fulfilling opportunities in Finance, IT, Engineering, and Sales and Marketing. By partnering with industry-leading organizations, we help accelerate careers while delivering outstanding results for our clients. At StaffBright, we go beyond traditional staffing by fostering close collaboration with our clients, recruiters, and candidates to ensure talent needs are met efficiently. Our commitment to building long-term relationships and driving success sets us apart as a trusted partner in the staffing industry.