Customer Service Team Lead
Staffanchor Talent Solutions Private LimitedRole Overview
Staffanchor Talent Solutions Private Limited is hiring a Customer Service Team Lead. This is a full-time role in Thane. Full responsibilities, required qualifications, and the apply link are listed in the description below.
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Job Description
Job Title: Service Team Lead – Customer Service (B2C) Location: Thane (Work from Office) Role Overview: We are looking for an experienced Service Team Lead to manage and drive performance of a B2C Customer Service team. The ideal candidate will have prior experience in team handling, process management, and delivering high customer satisfaction. Key Responsibilities: Lead, mentor, and manage a team of customer service executives Monitor team performance, KPIs, and ensure service quality standards Handle escalations and provide timely resolution Drive process improvements and customer experience initiatives Coordinate with internal stakeholders for seamless operations Eligibility Criteria: Proven experience in managing a customer service team (B2C) Strong leadership, communication, and problem-solving skills Ability to work in a fast-paced environment Work Schedule: 5-day working week (Saturday & Sunday mandatory working days) Location: Thane (Work from Office)
Frequently Asked Questions
How do I apply for the Customer Service Team Lead position at Staffanchor Talent Solutions Private Limited?
Use the Apply button above to submit your application directly to Staffanchor Talent Solutions Private Limited. Most applications take less than 5 minutes if your resume and contact details are ready, and you'll be routed to the employer's official application system to finish.
Where is the Customer Service Team Lead position at Staffanchor Talent Solutions Private Limited located?
This position is based in Thane. Staffanchor Talent Solutions Private Limited has not indicated remote or hybrid options for this role, so candidates should plan for on-site work.
What does a Customer Service Team Lead at Staffanchor Talent Solutions Private Limited earn?
Staffanchor Talent Solutions Private Limited has not disclosed a salary range in this posting. Many employers share specifics later in the interview process; you can also ask during a recruiter screen if compensation transparency is important to you.
When was the Customer Service Team Lead role at Staffanchor Talent Solutions Private Limited posted?
This role was posted on April 30, 2026 (44 days ago). It's still listed as actively hiring; we re-confirm openings against the source system multiple times per day and remove closed roles.
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