Product Intelligence Engineer

<h4>Team Summary</h4> <p>The Product Intelligence team drives product excellence by delivering comprehensive, customer-centric insights that connect customer needs with product innovation. We employ a systematic methodology that combines hands-on product testing, detailed documentation, research and strategic analysis to enable data-driven decision-making across the organization.<br>Testing and competitive intelligence serve as core pillars of our work. By combining real-world testing with competitive analysis, market research, and user feedback, we build a contextual understanding of product performance — what works, what doesn’t, and why.<br>Working from an end-user perspective, we identify patterns, uncover gaps, and translate findings into actionable recommendations that support product and business decisions.</p> <h4>Job Summary</h4> <p>We’re looking for a thoughtful and analytical professional to join our Product Intelligence team — someone who enjoys solving complex problems, learning continuously, and contributing to meaningful product outcomes. The ideal candidate brings a strong sense of critical thinking, common sense, and adaptability to a fast-paced environment where priorities can shift quickly. This role is a great fit for someone who is naturally curious, works well independently, and values being part of a collaborative team that drives real impact across product development.<br>You’ll have the opportunity to engage with cross-functional teams, explore a wide range of tasks and technologies, and grow your skills while helping shape user-centered solutions.</p> <h4>Responsibilities and Duties</h4> <ul> <li>Perform hands-on testing of both hardware and software components in the laboratory by simulating real-world usage scenarios to evaluate usability, stability, performance, and overall product readiness from an end-user perspective</li> <li>Design and execute exploratory and structured test cases aligned with product requirements and business priorities</li> <li>Collect, analyze, and interpret data from testing, competitive, and market insights to evaluate product behavior, identify usability gaps, performance issues, and risks, and translate findings into clear, actionable recommendations</li> <li>Perform competitive intelligence and monitor market trends, competing products, and emerging technologies</li> <li>Retrieve data from multiple internal and external sources; aggregate and synthesize findings into clear, structured summaries</li> <li>Analyze user feedback and support data to validate findings and support prioritization</li> <li>Evaluate end-to-end customer journeys to uncover friction points and areas for improvement</li> <li>Create clear, structured reports and presentations to communicate findings and recommendations to stakeholders</li> <li>Stay up to date with internal product roadmaps, updates, and documentation to ensure alignment with the latest specifications</li> <li>Adhere to internal security protocols when handling confidential or proprietary hardware and software</li> </ul> <h4>Qualifications and Skills</h4> <ul> <li>2+ years of experience in manual QA testing</li> <li>Knowledge of QA methodologies and tools</li> <li>Experience with cross-platform testing (iOS, Android, Mac, PC)</li> <li>Ability to analyze data to support business decisions</li> <li>Familiarity with technical platforms and collaboration tools (Jira, Confluence, Slack, etc.)</li> <li>Research interpretation and comprehension skills</li> <li>At least Upper-Intermediate level of written and spoken English</li> <li>Strong communication and collaboration skills</li> <li>Proven analytical and critical thinking skills, enabling effective problem-solving and decision-making</li> </ul> <h4>Nice to have</h4> <ul> <li>Experience with UX/UI testing with a focus on business objectives</li> <li>Familiarity with open-source research methodologies</li> </ul> <h4>We offer multiple benefits that include</h4> <ul> <li>The environment of equal opportunities, transparent and value-based corporate culture, and an individual approach to each team member.</li> <li>Competitive compensation and perks. Annual performance review.</li> <li>Opportunity to receive a Performance Bonus for your individual achievements and a Loyalty Bonus recognizing your dedication to the company.</li> <li>Gig-contract.</li> <li>21 paid vacation days per year, paid public holidays according to Ukrainian legislation.</li> <li>Development opportunities like corporate courses, knowledge hubs, and free English classes as well as educational leaves.</li> <li>Medical insurance is provided from day one. Sick leaves and medical leaves are available.</li> <li>Free meals, fruits, and snacks when working in the office.</li> </ul>